unable change the setting in cisco IP phone 7960
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03-22-2004 08:57 PM - edited 03-13-2019 04:23 AM
Hi,
I have cisco ip phone 7960. I am unable to change any setting in that phone. It display as key lock.'SAVE' option is not active.
I tried through browser also, but I still unable to chage the configuration.
so Help me on this issue as soon as possible.
Thanking you
Regards
L.Ashok
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03-22-2004 09:01 PM
From the keypad, dial the phone unlock code '**#'. You'll see the padlock icon in the upper right hand corner of the settings menu go from locked to unlocked, and then you should be able to make changes.
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06-02-2004 04:42 AM
hi
I have similiar problem, i cant change the config on the ip phone 7960. I tried "**#" but it says invalid password, any other ways to reset the phone via booting
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06-02-2004 05:26 AM
Is this a 7935?
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06-02-2004 05:26 AM
Is this a 7935?
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06-02-2004 10:35 AM
it is 7960.I tried to reset the phone when it powers up by pressing # , does not reset. any ideas
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06-04-2004 03:31 AM
Hi,
One more way to reset the IP-Phones is from Call Manager admin page. Go to the Phone Configuration page of particular extension and press "ResetPhone" button. A pop-up window appears, Press "Reset" button.
Regards
Yogi
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06-04-2004 03:34 AM
that wont help as the phones are on different lan range than dhcp server .It also runs MGCP protocol. Is there a way to reset phone when it is powered up?
cheers
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06-04-2004 04:07 AM
I can't seem to replicate your "invalid password" problem on any of my phones. The only device which I am prompted to enter a password from is the 7935. The others are just the mystical "enter your password at any time" variety. Unless you can figure out how to unlock the phone using **# you are probably stuck with a TAC call and RMA'ing the phone.
Also, DHCP and LAN segmenting shouldn't have anything to do with issuing a reset from CCM, unless you are blocking MGCP traffic between your phone and your CCM's, which wouldn't be a very good design.
When your phone boots, does it get the right IP/Vlan/DHCP info? Does it boot to a working configuration? Have you recently changed phone loads?
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06-04-2004 06:08 AM
The 7960 is running MGCP. when it boots up, it goes into vlan,dhcp... mode. I tried "**#" but no luck.
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06-04-2004 07:20 AM
Can you change settings on other phones? When you hit the Settings button and go into option 3, Network Settings, are you then pressing **#? I'd say if it is just one phone, get it RMA'd. If it is ALL your phones, call TAC.
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06-04-2004 06:08 AM
The 7960 is running MGCP. when it boots up, it goes into vlan,dhcp... mode. I tried "**#" but no luck.
