06-23-2022
12:29 AM
- last edited on
02-13-2023
09:23 PM
by
Translator
Good Day All,
I am experiencing issues with my Cisco 4321 router which keeps restarting,
ISO isr4300-universalk9.17.03.05.SPA.bin.
Please advise on the possible causes of this.
Regards,
Solved! Go to Solution.
07-27-2022 11:32 PM
Hi Paul,
No, I logged a ticket with cisco and after some troubleshooting, they advised I should send back the device for replacement.
Regards,
Salom
06-23-2022
01:10 AM
- last edited on
02-13-2023
09:24 PM
by
Translator
Hi,
look at the output of the
show version
command.
The reason for the last reload should appear there
also Try working according to the following link:
for 17.03.05 version There are a number of known bugs that cause crashes
You can see the bugs at the bottom of the attached link:
06-23-2022
01:14 AM
- last edited on
02-13-2023
09:25 PM
by
Translator
Hi
It is difficult to recommend anything only with the information that the router is restarting. It can be power supply problem, can be a hardware problem, can be routing table problem. Do you have BGP on this router? how many routes to you receive?
How about CPU and memory? What do you see in
show log ?
06-23-2022
01:56 AM
- last edited on
02-13-2023
09:29 PM
by
Translator
Yes I have BGP configured, I have BGP on my other router but it's stable no restart. The CPU is fine
CPU utilization for five seconds: 3%/0%; one minute: 2%; five minutes: 1%
PID Runtime(ms) Invoked uSecs 5Sec 1Min 5Min TTY Process
See below logs
Log Buffer (16000 bytes):
01:31:44.374 NAM: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Jun 23 01:31:44.406 NAM: %SYS-5-RESTART: System restarted --
Cisco IOS Software [Amsterdam], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 17.3.5, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2022 by Cisco Systems, Inc.
Compiled Wed 09-Feb-22 10:37 by mcpre
Show ver
Uptime for this control processor is 9 hours, 24 minutes
System returned to ROM by PowerOn at 15:19:32 NAM Fri Jun 10 2022
System restarted at 01:31:02 NAM Thu Jun 23 2022
System image file is "flash:isr4300-universalk9.17.03.05.SPA.bin"
Last reload reason: PowerOn
06-23-2022
02:07 AM
- last edited on
02-13-2023
09:32 PM
by
Translator
@salomidhogela wrote:
System returned to ROM by PowerOn at 15:19:32 NAM Fri Jun 10 2022
Last reload reason: PowerOn
Post the complete output to the following commands:
dir flash:core
sh log on uptime
06-23-2022
02:11 AM
- last edited on
02-13-2023
09:43 PM
by
Translator
uptime is 9 hours, 39 minutes
Uptime for this control processor is 9 hours, 40 minutes
System returned to ROM by PowerOn at 15:19:32 NAM Fri Jun 10 2022
System restarted at 01:31:03 NAM Thu Jun 23 2022
System image file is "flash:isr4300-universalk9.17.03.05.SPA.bin"
Last reload reason: PowerOn
dir flash:core
Directory of bootflash:/core/
16066 -rw- 1 Jun 23 2022 11:01:46 +02:00 .callhome
24097 drwx 4096 Apr 18 2022 08:23:28 +02:00 modules
3258179584 bytes total (1063174144 bytes free)
06-23-2022 03:46 AM
Last reload reason: PowerOn
Are you facing power outage on this location?
06-23-2022 03:52 AM
There's no power issue onsite, I have other devices (Cisco 4321 router) connected to the same power feed but the uptime is 100%.
06-23-2022
04:17 AM
- last edited on
02-13-2023
09:44 PM
by
Translator
Post the complete output to the command
sh log on uptime.
06-23-2022
05:31 AM
- last edited on
02-13-2023
09:46 PM
by
Translator
show log on uptime
Slot Reset reason Power On
-----------------------------------------------------------------
R0 reset power on 06/23/22 01:30:32
R0 reset power on 06/22/22 13:21:34
R0 reset power on 06/22/22 10:51:39
R0 reset power on 06/22/22 09:30:47
R0 reset power on 06/22/22 06:15:55
R0 reset power on 06/22/22 06:01:23
R0 reset power on 06/22/22 05:32:31
R0 reset power on 06/22/22 03:21:54
R0 reset power on 06/19/22 07:40:24
R0 reset power on 06/18/22 06:32:53
R0 reset power on 06/13/22 01:10:42
R0 reset power on 06/12/22 23:10:35
R0 reset power on 06/10/22 15:43:25
R0 reset local software 06/10/22 15:22:13
R0 reset local software 06/10/22 15:03:07
R0 reset power on 06/10/22 14:28:43
R0 reset local software 06/10/22 13:48:01
R0 reset power on 06/10/22 12:36:56
R0 reset power on 05/18/22 16:17:49
R0 reset local software 04/18/22 08:23:16
R0 reset local software 04/18/22 08:03:31
06-23-2022
04:39 PM
- last edited on
02-13-2023
09:48 PM
by
Translator
@salomidhogela wrote:
R0 reset power on 06/23/22 01:30:32
R0 reset power on 06/22/22 13:21:34
R0 reset power on 06/22/22 10:51:39
R0 reset power on 06/22/22 09:30:47
If this was a crash, the output would say, at a minimum
reset local software.
But this is
reset power on
and this points to either a faulty power outlet or a faulty power supply.
Does the router have dual power supplies?
06-23-2022 11:03 PM
06-23-2022 11:36 PM
@salomidhogela wrote:
No, It doesn't have a dual power supply.
Get dual power supplies or get the power supply replaced.
@salomidhogela wrote:
I have in the meantime logged a call with TAC.
I wish thee the best of luck.
07-27-2022 12:46 AM
Hi Leo,
The seems to be a hardware issue, I have replaced the router and it never rebooted again.
Regards,
Salom
07-27-2022 01:00 AM
I guess it wouldn’t reboot again as its a totally different rtr! - Did you try to add an additional PSU/ or replace the existing one as @Leo Laohoo suggested?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide