ISR4321 Rebooted due to a Critical Software Exception

[support@uebiz.net]

Hi All,

I have an ISR4321/K9 device which rebooted due to "Software Exception error".

Want to know if it's related to some kind of bug?

Logs: Critical software exception, check bootflash:crashinfo_RP_00_00_20181029-102113-BDT.

BDT: %PMAN-3-PROCFAIL: SIP0: pman.sh:  The process btrace_rotate.sh has failed (rc 1)

Thanks!!

[bolick]

Yes. Software Exceptions are not planned events. ;-)

Without more detail there's no way of knowing which bug or if it's been seen before. 

[Leo Laohoo]

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support@uebiz.net wrote:

bootflash:crashinfo_RP_00_00_20181029-102113-BDT.

BDT: %PMAN-3-PROCFAIL: SIP0: pman.sh:  The process btrace_rotate.sh has failed (rc 1)

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What firmware is the router running on? 

See if you can export the file "crashinfo_RP_00_00_20181029-102113-BDT" and attach it to the thread.