The problem of a main router Cisco 2851 (Version 15.1(4)M9)

[mmendis]

There is an issue with one of our router (Cisco 2851).Suddenly the router got down.After we checked the logs we found some log messages in observium and we could not clarify directly what are the mean of this logs yet.Here I attached some snap shots of the log messages. If you can figure out what's causing this issue, please respond to us as soon as possible.

[balaji.bandi]

after the router is reloaded is this working ?

post below information :

show run

show version

show logging ( not screensht)

[mmendis]

Yes ,After the reboot it's worked

[balaji.bandi]

So you looking for the reason to reboot ? since reboot erases the logs, if you have Syslog configured maybe you get some logs as evidence.

how long the router was up before it was crashed or reloaded? any power issue around ?

[mmendis]

So you looking for the reason to reboot ?Before the reboot we got the attached snap shots .

how long the router was up before? It had been running since more than one year without any issue. After that we relocated the router and before it get down it had been worked since five days.

it was crashed or reloaded? No 

any power issue around ? No the other routers are working properly without any issue at same location

[Leo Laohoo]

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@mmendis wrote:

If you can figure out what's causing this issue

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Firstly, I commend anyone posting a screenshot with the "Activate Windows" visible.  Very brave.  Bravo.  

Next, I will not be making any troubleshooting attempts because there is no "workable" information other than the screenshots of SNMP logs.  

What, pray, is the problem?  

Post the complete output to the command "sh version".

[mmendis]

-2851#show version
Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 15.1(4)M9 , RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Fri 12-Sep-14 10:45 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

Kiki-SWR-STR-2851 uptime is 1 day, 13 hours, 31 minutes
System returned to ROM by power-on
System restarted at 19:28:44 LK Fri Feb 18 2022
System image file is "flash:c2800nm-adventerprisek9-mz.151-4.M9.bin"
Last reload type: Normal Reload

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco 2851 (revision 1.0) with 1032192K/16384K bytes of memory.
Processor board ID FHK1128F0RN
18 FastEthernet interfaces
2 Gigabit Ethernet interfaces
1 Virtual Private Network (VPN) Module
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
126000K bytes of ATA CompactFlash (Read/Write)

License Info:

License UDI:

-------------------------------------------------
Device# PID SN
-------------------------------------------------
*0 CISCO2851 FHK1128F0RN

[Leo Laohoo]

"sh version" output shows the router had a power outage.  

[mmendis]

Can you explain what sort of power issue ? we also rebooted the router after the router was stucked

[balaji.bandi]

System returned to ROM by power-on

as mentioned if you do not have syslog server which offloaded any logs, we do not know the reason, so setup a syslog server if you can so in the future if that occurs you can find the root cause.

[mmendis]

Could you please explain us how you told there is issue with power by looking at show version.

[balaji.bandi]

System returned to ROM by power-on

[mmendis]

Here I attached the log messages that we got before the reboot . If you can figure out what's causing this issue, please respond to us as soon as possible.

[Leo Laohoo]

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@mmendis wrote:

Here I attached the log messages that we got before the reboot . If you can figure out what's causing this issue, please respond to us as soon as possible.

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What is the difference between the "log.txt" files and the SNMP log screenshot?  They look the same to me.  

Post the complete output to the command "dir".