01-13-2014 12:03 AM
Hi ,
I have done basic configuration n cisco router for Smart call Home.Please help me out on testing SCH if its proper or requres more configuration.Below is the configuration;
call-home
contact-email-addr abc@efg.com
mail-server 10.0.0.59 priority 1
mail-server "" priority 2
mail-server "" priority 3
mail-server"" priority 3
profile "CiscoTAC-1"
active
profile "Test"
destination preferred-msg-format long-text
destination address email ""
destination address email ""
subscribe-to-alert-group environment severity critical
subscribe-to-alert-group syslog severity minor pattern ".*"
subscribe-to-alert-group configuration periodic weekly Tuesday 17:00
subscribe-to-alert-group inventory periodic monthly 30 20:30
01-14-2014 06:41 AM
First, make sure you have enabled the call-home service with
service call-home
The CiscoTAC-1 profile will probably work as is. Just to be sure, let's add a couple of commands:
destination transport-method email
destination address email callhome@cisco.com
Messages sent to callhome@cisco.com are automatically filetered and analyzed. The contact-email-addr specified above will receive a notifiation for the most critical messages along with Cisco's analysis and recommendations.
The "Test" profile is probably not needed. The specified destination email addresses will receive every message that matches the alert group subscription. You can expect to receive a lot of email based on this profile.
Please do not specifiy callhome@cisco.com in the "Test" profile. Smart Call Home will not accept messages in the long-text format.
01-15-2014 12:37 AM
hi bryan,
But how will i know the cisco is receiving the alerts for the devices.Is there any way for checking that.
Profile Name: CiscoTAC-1
Profile status: ACTIVE
Preferred Message Format: xml
Message Size Limit: 3145728 Bytes
Transport Method: email
Email address(es): callhome@cisco.com
HTTP address(es): https://tools.cisco.com/its/service/oddce/services/DDCEService
Periodic configuration info message is scheduled every 13 day of the month at 10:03
Periodic inventory info message is scheduled every 13 day of the month at 09:48
Alert-group Severity
------------------------ ------------
diagnostic minor
environment warning
inventory normal
Syslog-Pattern Severity
------------------------ ------------
.* major
Please suggest..
01-15-2014 03:13 AM
Hello Aakriti,
I may have not correctly understood the question however; the historical alerts can be viewed on the SCH portal:
https://tools.cisco.com/sch/overview.jsp
Regards, Tim
01-15-2014 08:48 PM
I wanted to know how will I get confirmed that Cisco TAC is receiving my alerts.Is there any URL through which we have to check or we ll receive any mail or etc....
01-16-2014 12:27 AM
Hi,
The contact-email-addr specified in the configuration will receive a notifiation for the most critical messages along with Cisco's analysis and recommendations. The alerts can also be viewed on the SCH portal:
https://tools.cisco.com/sch/overview.jsp
Regards, Tim
01-16-2014 05:54 AM
Exactly right Tim.
Aakriti, you should also receive an acknowledgement for non-fault messages like inventory and config. Using your example config above, that acknowledgement will be an email from call-home-notify@cisco.com to abc@efg.com.
If you are not receiving email, then your messages are probably not making it to Cisco. Your mail admin can determine if the device is initiating email and if those messages are handed off to Cisco's inbound mail servers. If that much is working, open a case with TAC to trace your messages through the Smart Call Home servers.
To troubleshoot at the device:
Enable debugging for call-home:
debug call-home error
Initiate a message and watch for errors:
call-home send alert-group inventory profile CiscoTAC-1
"Show call-home statistics" will indicate if a message was succesfully sent. You may want to disable the test profile temporarily so that it does not skew the statistics.
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