Which events trigger service requests?

[gtlalpac]

Hello,

I know that SCH has sophisticated algorithms to evaluate the notifications from devices but, is there an easy answer for a customer who asks which events trigger Service Requests?

regards,

Gabriel Tlalpachicatl

[tfitch · Accepted solution]

Hello Gabriel,

Under the SCH technical resources there is a document 'Smart Call Home Monitoring Details'. This provides specific details for each diagnostic, environmental, and syslog alarm by device.  It should also show if a SR would be opened.

Tim

[gtlalpac]

Thank you Tim.

For future references, the link to this document is below:

http://www.cisco.com/assets/services/smart-call-home/monitoring-details-for-smartnet-service/