2 new users cannot access SNTC portal

[Bodin]

2 new users as customer admin received confirmation email that they've been granted access. But they are not able to access the portal.

After logging in https://services.cisco.com, it's redirected to https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/stage/#/promo 
saying that "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access.". 
Both CCO ID have a Smartnet contract associated already.

Please help 
Thanks,
Bodin

[jelopezm]

Hello Sir,

Thank you for contacting Cisco.

To validate internally and proceed, please send me the following information in a private message:

1. Company name:

2. Company address:

3. CCOIDs affected:

4. Company CR Party ID:

When the information is provided, allow me some time to review it and I will get back to you with my findings.

Best Regards,

[jelopezm]

Hi Sir,

Thank you for the information provided in private message and for letting me know that you now have access to the SNTC portal.

Regards,