Access Denied 403 error when calling CSAPI endpoints

[sean.torgerson@doj.state.or.us]

I can successfully access most of the necessary API endpoints that i need, but the CSAPI all return 403 forbidden.

When accessing these I get 403 forbidden  (not real customer ID):

GET https://apx.cisco.com/cs/api/v1/inventory/software?customerId=1234

GET https://apx.cisco.com/cs/api/v1/inventory/hardware?customerId=1234

GET https://apx.cisco.com/cs/api/v1/customer-info/customer-details

But these work (not real serial number):

GET https://api.cisco.com/software/suggestion/v2/suggestions/software/productIds/C8500-12X4QC

GET https://api.cisco.com/software/suggestion/v2/suggestions/compatible/productId/C8500-12X4QC

GET https://api.cisco.com/product/v1/information/serial_numbers/123456ABCD

When trying to get into the portal directly i get very long load times, and sometimes error messages that the data is unavailable or i am no authorized to view it.  I am an administrator for our company so i know i have access to it.

There are other links that return request too large errors.  Such as when I click on the Product Alert Deltas, Under Inventory when i click on Summary, or when try to get details on a device in the inventory.

[hasharm3 · Accepted solution]

Hello,

I have acknowledged this post. Could you please provide the following details over the PM:

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Thanks & regards,

hasharm3