How can I identify the delegate account user, which access link should this user with the delegate account profile access to view the SNTC portal, and how can access be granted to other users on the portal? Another question would be what can be done ...
Forum Posts
Resolved! CSPC GUI SW Version Out of Sync
We have manually upgraded CSPCs from (2.10.0.1 and 2.10.0.4) to 2.10.0.7 successfully. But when login to GUI it prompts with "Collector Version Upgrade ... There is a new version of CSPC 2.10.0.6 available ..." We tested with "systemctl restart admi...
One of our management station IPs has been blocked by our CSPC installation for 10 days now. The user which initiated the block was a remote TACACS user, specifically myself. I've been managing the installation using the same user account from anot...
Resolved! CBRAdmin access issue
Hi team, Our customer assigned CBRAdmin access for my company to his Smart Net Total Care Portal three days ago but I still not able to access his SNTC Portal, is not showing on our SNTC list of customers. I need some help with this issue, please. Ki...
My access to SNTC was approved on 12/19/23, but I still get redirected to a page that says "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access." when I try to ...
My client has 3 branches, and run by different managers.We need to install the collector, but we are having difficulty accessing SNTC to download the certificate. That said, I would like to know if it is possible to access a collector that is operati...
Hi Experts, One of my customers has recently configured collector in the network. We added ~ 200 devices in network inventory during initial discovery and information was correctly uploaded and visible on SNTC portal. Then we extended IP range in d...
We are facing issue with SNTC server (Smart Collector tool) , Kindly check and do the needful to resolve this issue. 1. Unable to add more than 499 devices in SNTC server. 2. Not able to generate report on smart net portal. 3. Restrict the SNTC GUI a...
Hi Team,I have recently been given Administrator access to SNTC for my company.When I login in to SNTC portal at services.cisco.com. I am taken to a page which quotes "You do not currently have access to Smart Services Connection. You must be entitle...
Dear all, yesterday at this time (appr. 24 hours before) I was added to the roles API Console User and SNTCDeveloper, but unfortunately until now I cannot find the APIs in the list, when I wanted to register a new application. The contract, which I w...
Our CSPC GUI password will expire soon. When I log into web interface, the password reset warning pops-up. If choose to reset the password now, it prompts that we haven't specified password reset questions and answers. If I choose No, the system sho...
Hi there, My customer need to be associated to his new company CSAM but this user is associated to his former company, new company CSAM doesn't allow to assign him. Could you, please, help us to remove him from old company? Regards
Hi All,Good day!!The client expects an integration between CSPC and ServiceNowCould someone provide the step-by-step process for how can we integrate CSPC with ServiceNowWhat kind of connection is required?What kind of credentials are required?What k...
I can no longer use Automated software distribution.url = https://apix.cisco.com/software/v4.0/metadata/pidreleaseAPI NAME = AUTOMATED SOFTWARE DISTRIBUTIONThe traceback indicates that a 404 Client Error: Not Found was received when trying to make a ...
Our only SNTC Designated Administrator left without a replacement. How can we assign a new DA for SNTC?ThanksShawn Wilson
