If i select one of the two SKUs below in the SD-WAN License, i can't select the other. Also, it seems like there are different levels of service that can be selected depending on the two SKUs, so I'm curious what the difference is between the two. Ci...
Forum Posts
I'm trying to install a new CSPC. but the SNTC portal show the next message: "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access".I already have a contract ass...
Greetings,When trying to access the portal using chrome nothing loads and based on community notes we switched to firefox but whenever we try to open the details of any contract/Alert/ schedule a report we get the below Bad Request errorBad RequestYo...
I can successfully access most of the necessary API endpoints that i need, but the CSAPI all return 403 forbidden.When accessing these I get 403 forbidden (not real customer ID):GET https://apx.cisco.com/cs/api/v1/inventory/software?customerId=1234G...
Resolved! Hyper V Deployment Hangs while loading
Hello,i am trying to create CSPC VM using the ISO on a Hyper-V. After installation using the ISO, the server reboots and starts loading but then it hangs on this screen. I understand hyper-v is not supported by cisco but it appears others have had th...
Hello,i am stuck in an infinity loop of trying getting access to the SNTC Portal.When i open the Website https://services.cisco.com/ i get the message that i don´t have access to Smart Services Connection."You do not currently have access to Smart Se...
Hi there, My customer did SNTC registration 2 days ago but still not able to access the portal even after 48 hours. Regards
Greetings, Can I know the difference between SNT and SSSNT in Cisco Support? Also, when I select SSSNT for 9k series Switches there a services added by default for DNA (CON-SSTCM). I need your support to clarify these points. Thanks in advance.
Hello all. I have a problem on the SNTC portal where no information appears on the portal, for example when accessing the smart net total care guides Library > All collectors there is no information. Another case was a successful upload to the collec...
Resolved! Cisco CSPC Collector
Hello Community I have built a new Cisco smart collector and the new one is working just fine - no issues here. Issue: I'm looking to remove an old collected inventory (on the CSPC portal) that was associated with a failed CSPC collector. This inven...
Hi cisco,good dayiam trying to access cisco software reserach api to check the recommened and suggested releasehttps://apix.cisco.com/software/suggestion/v2/suggestions/software/productIds/C9200-24P?pageIndex=1i created application using service and ...
Hi all, i need to know how to identify the delegate account of an account, and which link this delegate must access to view the STC portal and how to grant other users access to the portal.
How can I identify the delegate account user, which access link should this user with the delegate account profile access to view the SNTC portal, and how can access be granted to other users on the portal? Another question would be what can be done ...
Resolved! CSPC GUI SW Version Out of Sync
We have manually upgraded CSPCs from (2.10.0.1 and 2.10.0.4) to 2.10.0.7 successfully. But when login to GUI it prompts with "Collector Version Upgrade ... There is a new version of CSPC 2.10.0.6 available ..." We tested with "systemctl restart admi...
One of our management station IPs has been blocked by our CSPC installation for 10 days now. The user which initiated the block was a remote TACACS user, specifically myself. I've been managing the installation using the same user account from anot...
