we have installed a 2.10.0.3 CSPC server, this server is running for quite a while. the software version of the switches it has discover has an issue: the devices have been upgraded to a new version the CSPC server does miss the change in the softwar...
Kindly help me with below 2 issues1. some field in the customer inventory report pulled services.cisco.com are blank 2. When I pull the report with API call it shows contract is expired. but when I Check this on cway.cisco.com/sncheck/ it says it i...
We are trying to deploy CSPC 2.10 using the Collector-2.10-B-14_signed_sha256.ova fileIt always gets to a certain point then hangs Presing ESC show the following: Have tried multiple times with the same resultOlder versions install OK, but those are...
admin# show verBuild-name : Collection Platform Software 2.10.0.1Version : sp-30.3.0-1-0-lnx64admin# check updatePatch versions------------------------------------------------------Version Number: sp-30.3.0-6-0-lnx64Description: Collector patch to up...
Hi, i purchased two 10G-LR SFP module from one of the dealer/distributor but on the portal end customer name is showing different and my customer is asking his name on portal, So can we change the end customer name.
Entitlement file generation failed. Please try again. If the issue persists, find help in the community. Verify and enter the information below. This will generate a unique entitlement file needed to activate your CSP-C.COMPANY_NAME : PUBLIC SCHOOL A...
We are getting the following message from SNTC portal. "Temporary issue. Support team has been notified"It was working fine a couple of weeks ago.Please let me know if you can assist me on this.Thank you,Augusto
I have registered as a delegated Administrator for my company, but when I try to login to services.cisco.com am getting the message "You do not currently have access to Smart Services Connection." it was said that it may take up to 24 hours to get ac...
When trying to run a job in the CPSC the SNTC is not getting collected with the information from CPSC Error Medium Event Upload failed at 05/11/2020 09 34 25 EDT with the responseA connectivity exception occured while processing the request. The E...
Hi team, My customer started a discovery for a /8 network, too many hosts to find, it's running for 8 days. How long can take to finish this discovery? There is a way to acelarate this process? Regards
"Entitlement file generation failed. Please try again. If the issue persists, find help in the community"This happens with this account. The problem appeared some weeks ago. I attached a screenshot.Regards.
I get email notifications when my root, admin, and collectorlogin passwords are about to expire. The email contains a user that no longer works for the company. Where do I go to remove that user from the notifications? I can't seem to find anythin...
Hi Does anyone know how we change a super users on the CSPC portal as the person has left. Patrick
unable to open https://www.cisco.com/web/smartservices/sntc.htmlShow below text in orange color:ErrorWe encountered an error while processing your request. Please refresh this page or try again. Is it global issue or just my account?
Hello Team, We have installed a Cisco Collector in a Customer, did the Discovery, Collection and Upload tasks. In the SNTC Portal, we can see all devices, but it does't shows the serial number, the contract number and contract validity (from / to). I...
