CAN'T ACCESS SNTC PORTAL

[Gewy]

Hello team, I have added 2 accounts for access to the SNTC portal, one is more than 15 days old and the other more than 24 hours ago, the status of the users is approved in CSAM and I have received the confirmation email, however I can not access because it redirects me to the following page:

I remain attentive that you can support me, please.

[lingutie]

Hello Sir,

Thank you for contacting Cisco and Global CX - Smart Services Support Team.

To validate, may I have the following information to better help you:

1. Company name: 
2. CR party ID:
3. CSPC ID / Appliance ID ( you can find it on the top and right  of your CSPC)
4. Inventory and Segment:
5. Affected CCOIDs:

You can send me the information in a private message. 

Regards, 

[lingutie]

Thanks for the information you sent me in private message.
I will keep you posted. 

[Gewy]

Hello,

I remain at your service.
Regards.

[Gewy]

Hello lingutie,

I would like if you have any update for my.

I look forward to hearing from you.

Regards.

[lingutie]

as I mentioned to you privately, we have been experiencing issues to make sync.