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Cannot Access CSAM - Agreement Acceptance is Refused

RonF
Level 1
Level 1

I am trying to log into our company's CSAM account, for which I am an administrator.  I am told that I cannot continue until I accept an agreement.  When I try to do so I get:

RonF_0-1679606114593.png

I have been trying this for over a week.  I was told to use an Incognito or Private browser window, but that's not working and I've stopped getting responses from Cisco High Touch Technical Support.  Please help!

4 Replies 4

RonF
Level 1
Level 1

Note that clicking on the "My Cisco Workspace" link does not lead to any place where I can actually open a case.  The instructions are not useful.

amankha
Cisco Employee
Cisco Employee

Hello, good day to you! I have acknowledged this post. could you please share the following details over the personal message-

CCO ID-

CONTRACT NO-

SERIAL NO- COMPANY NAME-

PARTY ID-

Thanks & regards,

The reason I haven't replied to this is that I'm still working with my Cisco Account Representative to find out what the contract number is.

amankha
Cisco Employee
Cisco Employee

Hi RonF,

You can message me in PM so we can assist you further.