Can we please get some assistance with resetting the GUI admin password? We are able to access the CLI root and have reset the admin password but the GUI still says invalid credentials, seen other posts without commands on how to change this password...
Forum Posts
Dear Support, Please note that we already have a smart collector installed and deployed in one of our customers (Housing Bank) we need to know what is the PID and right SKU to be used in CCW-r in order to have valid support contract and get the suppo...
I just went through a lot of hoops upgrading from v2.8 to 2.10Backup was restored, control questions were applied, etc.So it was time to upgrade to 2.10.0.1But after the server reboots, I'm not able to log in to the GUI using the admin user: Invalid ...
We have this SNTC implemented and running in customer network for past one year. All of sudden the VM went down and not booting properly. Even we restore from snapshot, again within few hours it going down. From the end, we check the allocated resour...
I am trying get customerid using customer info API, but i am getting 403 access denied and i dont what permissions do i need to access this API, i have API developer roles assigned to me
Good Morning, I am looking for information on installing a proper SSL certificate issued by my companies internal CA. Could someone please post the steps I need to take to accomplish this please? The reason this is needed is so my collector can be br...
My client needs to access the SNTC portal to generate the CSPC certificate, but when I put in an active SNTC contract and a serial it gives an error, it says that the contract is not active and is not associated with the client's profile. We've tried...
Can CSPC and Service Now speak to each other in any way?
Resolved! SNTC upload is stuck in RECEIVED status
Dear support, Since yesterday, there are two uploads that are stuck in RECEIVED status on the SNTC portal. This has never happened before, can you please check?
Resolved! CSAM Legal Agreement Issue
Hi team, My customer is trying to assign CBRAdmin access to my company but he is facing some CSAM issues. At CSAM, he accepted and assigned the legal agreement but it seems the tool doesn't recognize that, it never goes to CSAM home page, always redi...
I have a company in the USA that is looking to deploy two routers and two switches to a PoP in Brazil. Do they have to buy smartnet from a partner in Brazil or can they buy smartnet from a US partner who then registers the address in Brazil as the d...
I have a newly built CSPC that is 2.10.0.2. I tied in my credentials to be able to check for updates, and it finds 2.10.0.6; however, clicking the Upgrade Now OR the schedule button appear to both not do a thing.I was wondering if there was a way to...
Resolved! SNTC Activation e-mail
Hi there, My customer did the SNTC registration four days ago but he didn't receive the "verification email" to click on the link to complete the request. We need some help to complete the registration, please. Regards,
I want to check if my switches are covered under any active smartnet or not. I have created the APP as below Now I am using this the KEY as client_id and Client secrete but i am getting below error, please help {'error_description': 'Invalid client ...
Hello Team,I have been granted access to our SNTC account, but when I try to login, I get redirected to the registration page and it said I do not currently have access to Smart Services Connection. Can someone help me with this issue?Thanks
