Cannot Access CSAM - Agreement Acceptance is Refused

[RonF]

I am trying to log into our company's CSAM account, for which I am an administrator.  I am told that I cannot continue until I accept an agreement.  When I try to do so I get:

I have been trying this for over a week.  I was told to use an Incognito or Private browser window, but that's not working and I've stopped getting responses from Cisco High Touch Technical Support.  Please help!

[RonF]

Note that clicking on the "My Cisco Workspace" link does not lead to any place where I can actually open a case.  The instructions are not useful.

[amankha]

Hello, good day to you! I have acknowledged this post. could you please share the following details over the personal message-

CCO ID-

CONTRACT NO-

SERIAL NO- COMPANY NAME-

PARTY ID-

Thanks & regards,

[RonF]

The reason I haven't replied to this is that I'm still working with my Cisco Account Representative to find out what the contract number is.

[amankha]

Hi RonF,

You can message me in PM so we can assist you further.