05-18-2020 11:21 AM
We have a customer with a collector/SNTC portal that displays their old company name from several years ago. They've since been acquired and would like the portal to display the new name. Our contact is not a DA, but a Customer Admin and he's also certain that the DA is no longer with the company. I can provide more details in a PM.
05-20-2020 06:32 AM
Hello There,
The customer admin can change the company display name from Application Settings -> Custom Display Name
This tab allows the administrator to modify or customize the display name of the organization. Complete these steps in order to customize the display name of the organization:
05-21-2020 10:13 AM
I just tried that in our own portal and it changed it, however it still shows the old one in parentheses. I guess we'll need someone whose CCOID is associated to the new name register as DA and start a new portal? They don't know who the old DA even is and is most likely not with the company anymore.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide