CSPC 2.10 New Install, Fails on Register (Trial)

[danielbarri]

When registering (the trial option) it fails after approximately 10 min with error message:

"Applying trial license on CSPC timed out. Please try Again"

I tried it several times with same result. Attached are some screenshots showing the problem and also some logs.

admin# show version -d
Build-name : Collection Platform Software 2.10

Package-type : ServicePack
Version : sp-30.3.0-0-0-lnx64
Component : CSPC Base
Version : 2.10
Package-type : JeOS
Version : jeos-30.3.0-0-lnx64
Component : AdminShell
Version : 1.9.4
Component : LCM
Version : 1.9.4
Component : CASP
Version : 2.10
Component : ConcsoTgw
Version : 1.8.0
Component : Hardened CentOS
Version : 7.9 patch#2009

[aibhatna]

Hi danielbarri,

Hope you are you doing well!
Thank you for sharing the details. We are looking into the issue you posted and will reach out to you soon with an update.

Thanks & Regards
Aishwarya Bhatnagar

[aibhatna]

Hi danielbarri,

We would like to inform you that for all the collectors (Trial certificate, upgrade, cco setup) the Trial version isn't supported due to which you are receiving the "Timed Out" error. The CSPC collector requires the services of either SNTC or BCS.
If you are looking to avail the SNTC services, then in this case you need to create an SNTC account and generate the Entitlement for the same.

Thanks & Regards
Aishwarya Bhatnagar

[danielbarri]

Is the Trial Certificate not supported temporarily or it won't be supported at all? If it won't why is this option available in the quick start wizard?

[aibhatna · Accepted solution]

Hi danielbarri,

The Trial version isn't supported temporarily. The Development team is working on it and will possibly find a resolution soon.

Thanks & Regards
Aishwarya Bhatnagar

[panoschatz]

Hi aibhatna,

I also tried the trial version (today 31/1/22) and i get also the time-out.

Do you have an estimation date on when this issue will be fixed?

Thanks

[aibhatna]

Hi panoschatz,

We would like to inform that right now there is no ETA decided. However, if there is any update on this we will surely notify you. 

Thanks & Regards

Aishwarya Bhatnagar

[jczifra]

I think still isn't supported temporarily. Am I right? 

[aibhatna]

Hi jczifra,

Yes, you are correct.

Thanks & Regards
Aishwarya Bhatnagar

[stayd]

Hello after more than 1 one year. Does CSPC 2.10.0.1 support the option TRIAL License ?

YES or NO, if NO, why that option is in the wizard ?