CSPC can not select "Chanche alert status" in the "Actions" box on the Alerts tab

[serviciosbvs]

In the alerts tab, I can not change any of the conditions of the alerts status (when i select Actions tab - "Select a Row" or "Select 2 or more rows to", I can not select anything inside them). i need help with this problem, thanks

[Jarrett Pomeroy]

Hello,
The "Change Alert Status" will become selectable after selecting an alert/row using the checkboxes displayed on the left of each alert. After you have 1 or more boxes checked, you will be able to select the options to change alert status.
Thank you,
Jarrett

[serviciosbvs]

Thanks for your help Jarrett

but now I get a blank window and then it shows me an error, which is where I'm not allowed to change the status of the alert. Do you know what this is?

I leave attached the images

Thank you.

Juan Diego Abreu

[Suchita Shewale · Accepted solution]

Hi Juan,

You can respond to the alert through Administration - Active Alerts.

The screenshot that you are referring to is of Alerts - Field Notice. From here you can change the status of "Ignored" alerts back to Active.

You may want to go through Alert Administration video to know more.

Regards,

Suchita

[serviciosbvs]

Thanks Suchita.

I was able to solve the problem!

Regards,

Juan.

[Suchita Shewale]

Can you please private message me with your account details?

Please share customer name, inventory and the report that you are referring to. Also include the CCO ID.

Regards,

Suchita