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CSPC Fails Upload to SNTC

m.back@aap3.com
Level 1
Level 1

Hi Smart Net Total Care community,

CSPC keeps failing to upload the transport file at present.

We have verified access from the CSPC server to all of the following: 

72.163.7.113
72.163.4.161
72.163.7.60
173.37.144.208
concscoweb-prd.cisco.com
cisco.com
dl.cisco.com
sso.cisco.com


I am also trying to upload from a test collector (a separate CSPC collector; SNTC account and entitlement file, different public IP address), this is hanging at 80% upload and has been taking in excess of 20-minutes. 

Is there a problem with the SNTC service right now?
4 Replies 4

balaji.bandi
Hall of Fame
Hall of Fame

what is the version of CSPC Version 2.7?

 

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