I was on call with a customer going through their Smart Net Total Care Portal. I was showing him the PSIRTs report and informed him that he can change the alert status making the SNTC portal an effective way to manage their alerts. They tried to chan...
Forum Posts
Team, I've been scheduling new inventory collection delta reports for a couple of my customers but the data is coming back with blank or limited data output from the uploads I picked. Is there a problem with the report? Feel free to PM me for mor...
Hey everyone,I have an issue where a customer cannot commence with the Upload or Collection process. I'm trying to cycle through a few troubleshooting methods but have come up blank as of yet. One such was trying to change the Collector's Timezone wh...
Hi all My customer who is manually uploading data from CSPC to the portal gets a bit frustrated by the number of devices collected by collector and those which appear on the portal. The difference is 71:37. Is there any way to check why we see so bi...
Hello, Within the services portal when I view the "Not Covered" report under "Contracts" 100% of the devices show "Review Needed" under the "Reason Not Covered" column. I need to be able to discern between which device are not covered due to end of s...
Hey everyone,So I'm trying to have our customer assign CBR Access to us - however, they are greeted by greyed out boxes indicative of us not possessing any SmartNet contracts with them. This should not be the case as we currently possess one and it h...
Anyone else having issue with CSAM? Unable to get to any of the menu items, it just takes you back to home screen. Tried IE. GG, and Chrome. Used https://cdceb-prod.cloudapps.cisco.com/csam/ and https://cdceb.cloudapps.cisco.com/csam.Tried incogni...
Customer is not able to complete Self Onboarding registration. I got an warning message that says the contract is not active or not associated to customer´s CISCO account. On CISCO Profile manager we can see the contract was associated. Can you help...
hello, someone knows why i cant delete a inventory in the web portal? the only error message i get is: "Server Error. Contact your system administrator." please help
Hello, what is the process for helping a customer move Cisco switches/routers from a location in the USA to 2 x locations in Quebec, Canada. Please advise. Thank you. Tanya
Customer attempting to upgrade from 2.7.4 to 2.7.4.4 before proceeding to 2.8.0.1, it was stuck on apply-in-progress for well over an hour, then gave this error: Should he just keep trying?
Hi! I am a student working on a senior project for my Cisco Networking class. Included in our project is varying Smart Net Total Care and Cisco Solutions Support packages. I failed to find something like a list price for the devices that they are att...
I need help for binding contracts in the client's CCO id. Already installed CSPC, I need to create the SNTC portal but I can not associate the contracts.The message appears, the company name does not match a qualifying company in the contract, or the...
Hey there,I possess two cases where customers are trying to assign CBR Access to us; they cannot do so, yet we possess active contracts with the customer at this moment. I possess contract #'s, the CCOIDs associated with the customer and their compan...
Good morning. Have a customer who was just nominated as a second administrator for his company. He was able to get into CSAM and accept agreement and them we attempted to have him add us as CBR admins. Using IE, he was able to find my ID but then ...
