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Customer cannot remove Customer User or API Developer from themselves.

Smartnet
Level 1
Level 1

Hello, I have an issue where a customer is trying to remove Customer User and API User access from themselves. They also cannot remove the Start Date field that they had set in the past. 

1 Accepted Solution

Accepted Solutions

Suchita Shewale
Cisco Employee
Cisco Employee

Hi There,

 

How is the DA trying to remove the roles, do they see any error message on CSAM tool while doing so?

From under "Assigned Roles", the customer DA should be able to un-select the roles that that are not required.

Also to edit/remove the start date, try selecting the date and hit delete key on windows - chrome browser.

Screenshot below for reference. Let me know if this does not help.

 

 

Capture.JPG

View solution in original post

1 Reply 1

Suchita Shewale
Cisco Employee
Cisco Employee

Hi There,

 

How is the DA trying to remove the roles, do they see any error message on CSAM tool while doing so?

From under "Assigned Roles", the customer DA should be able to un-select the roles that that are not required.

Also to edit/remove the start date, try selecting the date and hit delete key on windows - chrome browser.

Screenshot below for reference. Let me know if this does not help.

 

 

Capture.JPG