Customer Issue with Smart Net Total Care Portal Access.

[pabloarturo]

Hi,

Please your help,

I try to configure the access to the SNTC Portal for a customer

Always than I try to access it redirects me to the Register Page.

The customer say that they try do the register in 3 occasions and always have the same problem.

I try again and the response was an e-mail saying that the request must be approved by the Company Administrator

I´m checking in the Cisco Services Access Management portal with the administrator credentials and I can´t assign a role to the user.

I check the “Service Catalogue" Menu_ Other -> Enable cisco service Programs for your company

The list of Subscribed services is empty, It don´t have associated the Cisco Smart Net Total Care Service.

“Your Company is not currently registered for any available business services”

I do the request to associate. But I don’t have any response util now.

Please your help to check why this customer don’t have access to the Portal

CCO: redesdmidmq

Regards,

Pablo Proaño

[jofrumki]

The CCO ID redesdmidmq does not exist in our records. Please verify the information and provide your response.

Thank you

[pabloarturo]

Thanks @jofrumki for your help the CCO is:

redesdmimdmq   (redesdmi@quito.gob.ec)

[jofrumki]

Hello,

Thank you for the update, I have enabled the SNTC service for this company and assigned the CCO ID as a Customer Admin for the SNTC portal. Apologies that this process was difficult for you, please provide an update that the user has access now.

Regards

[pabloarturo]

I @jofrumki ,

Thanks for your help

The Problem persist. When the customer try to access the portal it stay for a few seconds and then redirect to the register page. Try the register again but have the message:

Redirecting
It appears that you already have access to Smart Net Total Care Portal. You will be redirected in 10 secs, and againt go to the register page.

I assign the roles for Smart Net Total Care as Customer Administrator and Customer User in the Cisco Services Access Management, try with diferent browsers, clear cookies. But don't work

[jofrumki · Accepted solution]

You can remove the Customer User role as the Customer Admin role proceeds this in privilege. I had to manually sync the account because it usually takes up to 24 hours.

Please have them attempt once more. 

[pabloarturo]

Thaks,

It´s working now.

[jofrumki]

Glad to hear it, thank you for our patience.