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Customer Success Manager

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‎05-17-2017 11:43 AM

What type of information with respect to TAC cases or SR's created is available/linked to SNTC?  Is there a report that can be run from SNTC on this parameter?

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Suchita Shewale
Cisco Employee
Cisco Employee

‎05-17-2017 12:43 PM

Hello Theresa,

There is a report available on the portal under Incidents - My Support cases for past 90 days. It lists TAC cases that logged in user has created in past 90 days. It includes TAC SR#, Title, Status, Serial Number and a few additional fields.

Regards, Suchita

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Suchita Shewale
Cisco Employee
Cisco Employee

‎05-17-2017 12:43 PM

Hello Theresa,

There is a report available on the portal under Incidents - My Support cases for past 90 days. It lists TAC cases that logged in user has created in past 90 days. It includes TAC SR#, Title, Status, Serial Number and a few additional fields.

Regards, Suchita

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