cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
623
Views
0
Helpful
1
Replies

Customer Success Manager

Not applicable

What type of information with respect to TAC cases or SR's created is available/linked to SNTC?  Is there a report that can be run from SNTC on this parameter?

1 Accepted Solution

Accepted Solutions

Suchita Shewale
Cisco Employee
Cisco Employee

Hello Theresa,

There is a report available on the portal under Incidents - My Support cases for past 90 days. It lists TAC cases that logged in user has created in past 90 days. It includes TAC SR#, Title, Status, Serial Number and a few additional fields.

Regards, Suchita

View solution in original post

1 Reply 1

Suchita Shewale
Cisco Employee
Cisco Employee

Hello Theresa,

There is a report available on the portal under Incidents - My Support cases for past 90 days. It lists TAC cases that logged in user has created in past 90 days. It includes TAC SR#, Title, Status, Serial Number and a few additional fields.

Regards, Suchita