Error: HTTPs TransportMode has Failed 404 Not found

JSM92 · ‎11-04-2019

Got a customer attempting to do first collection (manually) and he's getting this error. I'm assuming it means the collector is not reaching the internet?

adias · ‎11-04-2019

PLEASE ASK HIM/HER TO DO THE FOLLOWING:

In deploying the image you would have created the cli admin password? (java based shell)

If so have you also created/activated the users collectorlogin and root ? (real linux shell)

If not do the following for the cli admin shell

admin# pwdreset root 90

And

admin# pwdreset collectorlogin 90

it will activate those accounts and generate their passwords ( keep them where you can refer to them in the future)

after that

Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)

# su root

and then the following commands :

# sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

# sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

# service concsotgw restart

# service cspc restart

Once they are done try the collection profile/upload again and let me know

REF: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779

It is does not work please send me the following in Private message

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

JSM92 · ‎11-05-2019

While I wait for him to try this, he did try the manual collection again and it said successful. He was seeing this error I mentioned in the alerts (bell icon). However, there us no upload processing shown in the portal. If I give you the collector ID, can you see if one is processing on your end?

adias · ‎11-05-2019

He may have that error prior to a concsotgw server had started. send me the SNTC company name and the CSP000xxxxx certificate associated with it in private message and I will be able to confirm if upload was received