09-02-2020 11:09 AM
Hi,
We are receiving an error when the Collector tries to Upload the information to services.cisco.
On the firewall we can see normal 2way traffic- allowed. The firewall is not denying any traffic.
Thank you for help,
Achiles.
09-02-2020 12:02 PM
What is the full version of the collector?
09-03-2020 06:41 AM
Thank you for your help.
Version Image:
09-03-2020 07:19 AM - edited 09-03-2020 07:22 AM
That version does have a bug in the setting of connectivity --> REF: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779
It was fixed in the 2.8.1.8 release
Below are the workaround for it
In deploying the image you would have created the cli admin password? (java based shell)
If so have you also created/activated the users collectorlogin and root ? (real linux shell)
If not do the following for the cli admin shell
admin# pwdreset root 90
And
admin# pwdreset collectorlogin 90
it will activate those accounts and generate their passwords ( keep them where you can refer to them in the future)
after that
Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)
# su root
and then the following commands :
# sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh
# sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml
# service concsotgw restart
# service cspc restart
Once they are done try the collection profile/upload again and let me know
REF: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779
It is does not work please send me the following in Private message
# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log
# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443
# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out
# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate
09-03-2020 10:12 AM
With the update, is it not necessary to send the commands?
In case it is necessary to send the commands:
First I update to 2.8.1.8 and then I send the commands? Or do I execute the commands and then update?
Thank you
09-08-2020 08:19 AM
Hi,
I I am getting this message when I try to upgrade to 2.8.1.8.
Thanks,
Achiles.
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