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Error message in the Cisco Collector.

Hi,

 

We are receiving an error when the Collector tries to Upload the information to services.cisco.

 

Error.jpg

On the firewall we can see normal 2way traffic- allowed. The firewall is not denying any traffic.

 

Thank you for help,

Achiles.

 

5 Replies 5

adias
Cisco Employee
Cisco Employee

 

 

What is the full version of the collector?

Thank you for your help.

 

Version Image:

Screen3.png

 

 

 

 

That version does have a bug in the setting   of connectivity --> REF: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779

It was fixed  in the 2.8.1.8 release

Below are the workaround for it

In deploying the  image  you would have created the cli admin password?  (java based shell)

If so have you also created/activated  the users collectorlogin and root ? (real linux shell)

If not do the following for the cli admin  shell

admin# pwdreset root 90

And

admin# pwdreset collectorlogin 90

it will activate those accounts and generate their passwords  ( keep them where you can refer to them in the future)

after that

Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)

# su root

and then the following commands :

# sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

# sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

# service concsotgw restart

# service cspc restart  

Once they are done try the collection profile/upload again and let me know

REF: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779

 

It is does not work please send me the following in Private message

 

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

With the update, is it not necessary to send the commands?

 

In case it is necessary to send the commands:
First I update to 2.8.1.8 and then I send the commands? Or do I execute the commands and then update?

 

Thank you

Hi,

I I am getting this message when I try to upgrade to 2.8.1.8.

 

Hyatt.jpg

Thanks,

Achiles.