FAILED: SNAS validated data not available and S/N unavailable

[myanuary]

Hi,

We have problem on the SNTC Portal, only showing the Chasis and PID Type, but not showing SN and Software Version. When we check on "Inventory Insight" >"summary", we noticed that all device is "not recognized" with "FAILED: SNAS validated data not available" error.

Last week we have problem with disk on CSPC, so then we reinstall the CSPC. But we have re-discover the devices and succesfully uploaded to SNTC Portal. So it is success. Why is this happen ? and how to fix it ?

Thanks,

M Yanuar

[azhakhan]

Hi,

This post has been acknowledged by us.

Kindly share us below details over a private message (PM).

Company name:

CCOID:

CSPC ID:

Collector version:

PID's of the devices in which serial numbers are not visible.

Best Regards,

Azhan Shakil Khan

[myanuary]

Hi Azhan,

Done PM to you

Thanks,

[myanuary]

Hi

Today i have tried rediscover, unmanaged and managed devices on CSPC, reupload automatically and manual to services.cisco.com, but still not working. Product type of my switches now is also missing on services.cisco.com

anybody that can help, very appreciated

thanks,

[azhakhan]

Hi,

We are working on the issue and will get back to you with an update.

Regards,

Azhan Shakil Khan