Help! Cannot assign CBR admin - Page 2

Added Solucoes · ‎09-11-2018

Hi,

Customer account (DA) is logged on CSAM and trying to add my account company as CBR admin, but cannot, because account is not found or not match.

You can find more details on attached screencaps.

Can you help me, please?

Thanks in advance.

Luciano.

CC Cisco · ‎10-01-2018

Can the customer access anything else at Cisco?

This issue seems to be independent of SNTC and it looks like it won't let you access anything at Cisco.

Also regarding CSAM, can you confirm the name of the user that is trying to grant you CBR access?

Added Solucoes · ‎10-01-2018

Hi
I think you are right. User tried to login in Cisco Portal with CCO ID mentioned below and got the same error message.
CCO ID: elins@klalaw.com.br

Thanks in advance.

Added Solucoes · ‎10-16-2018

Hi,

I tested access today and get same error message

Are you available for a Webex Session, so you can show you what is happening?

Thanks in advance.

Luciano.

CC Cisco · ‎10-16-2018

This might help:

https://community.cisco.com/t5/smart-net-total-care-blogs/sign-on-error/ba-p/3720131