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Help w/ Cisco SmartAdvisor - SmartAdvisor Dashboard

katiaguimaraes
Beginner
Beginner

Hi there, 

I'm trying to download the KTN report (ANSR spreadsheet) from the portal but when I click on the excel icon I get a white page and the file never downloads.

I attached screen shots of the steps I followed.

 

Thank you,

-KG

1 Accepted Solution

Accepted Solutions

Hi Katia,

The reports are available and can be downloaded. Please try it again. If you need me to send you the reports, please let me know,

Thanks,

Shreyance

View solution in original post

2 Replies 2

Hello Katia,

Please excuse our delay in responding.  Are you still having this issue?  Let us know and we'll have someone look into it.

Cheers,
Cheri

Hi Katia,

The reports are available and can be downloaded. Please try it again. If you need me to send you the reports, please let me know,

Thanks,

Shreyance

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