How do I scan for Cisco phones using CSPC?

[dennis.hood1]

I am able to obtain the information for the pubcm in our environment, I am unable to collect any neighbor information from them.

I have tried all possible scans that I am aware of with no avail on phone information. I know that Smart Net does not collect VoIP phone information via IP, but is there a way to get it through scanning CM box or some other way?

[bwalsh]

Rebooted the CSPC VM - same exact problem.

[Lynden Price]

That could be an indicator of a larger problem. Invocation Exception means the client was able to connect to the server, but wasn't able to access the requested resource. That report is pulled from the MySQL database on the server, so if it is only giving you that error when you try to pull it, there may be a database issue. 

Could you deploy a second collector OVA as a test? You can leave the current one up for now.

[bwalsh]

Yes, I can try that.

Where do I get another license?  From the SNTC Portal?

[Lynden Price]

Yes. 

In the left pane, Select Library > All Collectors

Once the screen loads, select the Actions dropdown and choose to “Register a New CSPC”

Complete the fields as follows:

•  The CSPC name should match the Server’s hostname, or can be any name used to identify this collector on your network. Do not use any special characters.
•  For inventory name, you can use the same name you entered for the CSPC name, followed by a dash and word “inventory” such as this format “Hostname-inventory”. Any alternative way of identifying the inventory is fine.

Click the Submit button and wait for the dialogue to popup which will allow you to download the zip file. Save the zip file to a location you will be able to find it.

Then just import it as usual into the new one.

You can see screenshots on how to do this here:

https://supportforums.cisco.com/blog/12696871/self-service-onboarding-setting-cspc-25-collector

[bwalsh]

Hey Lynden,

I spent last couple hours rebuilding this CSPC and am getting the exact same error message as before.

Same Invocation Exception

[Lynden Price]

Could you tell me what Java version you are running on the PCs? Do you encounter any issues when consoling or SSHing into the server?

You mentioned going into the Linux through collectorlogin before.

Log in and go to:

/opt/cisco/ss/adminshell/applications/CSPC/uploaddata/

to find the latest transport file inventory data. You should be able to check that to see if the phones are listed.

You can send the file to: sntc-support-community@cisco.com if you'd like us to take a look at it.

Thanks,

Lynden

[bwalsh]

Version 8 Update 91 for Mozilla and IE from one laptop

Version 8 Update 73 for IE from another laptop

Console and SSH works fine

There is no uploaddata directory:

[root@localhost ~]# cd /opt/cisco/ss/adminshell/applications/CSPC/
[root@localhost CSPC]# ls -l
total 900
-rw-r--r--. 1 root    root      95863 Sep 22  2015 2223_cspc.log
-rw-r--r--. 1 root    root      96919 Sep 30  2015 2324_cspc.log
-rw-r--r--. 1 root    root      99599 Sep 22  2015 6019_cspc.log
-rw-r--r--. 1 root    root      99958 Sep 10  2015 8087_cspc.log
-rw-r--r--. 1 root    root     121913 Sep 22  2015 8431_cspc.log
-rw-r--r--. 1 root    root      88113 Aug 27  2015 8478_cspc.log
-rw-r--r--. 1 root    root     106424 Aug 26  2015 9625_cspc.log
drwx------. 2 casuser casusers   4096 Jun 15 15:10 add-ons
drwxr-xr-x. 6 root    root       4096 Sep 30  2015 backup
drwx------. 7 casuser casusers   4096 Sep 22  2015 bin
-rwxr-xr-x. 1 root    root      76330 Aug 27  2015 Cisco_CSP_Collector_2.5_Insta                               llLog.log
drwx------. 6 casuser casusers   4096 Aug 27  2015 cli
drwx------. 3 casuser casusers   4096 Aug 27  2015 cso
-rw-r--r--. 1 casuser casusers  14672 Jun 15 15:28 cspc.out
-rw-r--r--. 1 root    root       6711 Jun 15 15:13 cspc_servers.out
-rw-rw-rw-. 1 casuser casusers     16 Jun 15 15:10 cspc_tomcat_start.log
-rw-rw-rw-. 1 root    root         70 Jun 15 15:08 cspc_tomcat_stop.log
drwxrwxrwx. 9 casuser casusers   4096 Jun 15 15:15 data
drwx------. 3 casuser casusers   4096 Aug 27  2015 database
drwx------. 5 casuser casusers   4096 Sep 22  2015 etc
drwxr-xr-x. 2 casuser casusers   4096 Jun 15 15:28 exportdata
drwx------. 6 casuser casusers   4096 May 12  2015 jre
lrwxrwxrwx. 1 root    root         46 Aug 27  2015 jreinstall -> /opt/cisco/ss/a                               dminshell/applications/CSPC/jre
drwx------. 2 casuser casusers   4096 Sep 22  2015 lib
drwx------. 2 casuser casusers   4096 Jun 15 14:05 logs
-rwx------. 1 casuser casusers   1419 Aug 27  2015 pariKeyStore
-rwx------. 1 casuser casusers    714 Aug 27  2015 pariTrustStore
drwx------. 7 casuser casusers   4096 Sep 30  2015 ppm
drwxr-xr-x. 2 casuser casusers   4096 Jun 15 15:10 Regconf
drwx------. 9 casuser casusers   4096 Aug 27  2015 resources
drwx------. 3 casuser casusers   4096 Jun 15 15:09 run
drwx------. 5 casuser casusers   4096 Aug 27  2015 server
-rwx------. 1 casuser casusers      0 Aug 27  2015 smartlogging
drwxrwxrwx. 4 casuser casusers   4096 Aug 26  2015 tftproot
drwx------. 2 casuser casusers   4096 Aug 27  2015 Uninstall_Cisco_CSP_Collector
drwx------. 4 casuser casusers   4096 Jun 15 15:07 webui
[root@localhost CSPC]# pwd
/opt/cisco/ss/adminshell/applications/CSPC
[root@localhost CSPC]# cd uploaddata

-bash: cd: uploaddata: No such file or directory

There is an exportdata directory with a .zip file in it if that's the one you want

[Lynden Price]

You're right, it should be in exportdata if you aren't using an Upload Profile. Do you see a transport file in a sub-folder with the date of that last successful inventory?

[bwalsh]

I sent email to sntc-support-community@cisco.com with file that's in this directory:

/opt/cisco/ss/adminshell/applications/CSPC/exportdata

[smartnets]

Was this issue resolved? I am having the same issue with IP phone discovery and the last post i see is from 2016.

[Cheri Fairbrother]

Hi there,

Thank you for your question.  For fastest assistance, we ask that you start a new discussion.  Our experts have better visibility to those.

Thanks!

Cheri

[dennis.hood1]

Lynden, I think we are talking about two different things. I have the CM info scanned and uploaded. I can not collect any info from the CM about phones and there is supposed to be a way to do this.