Smart Net Total Care Portal and Collector Discussions

Resolved! CSP-C entitlement file generation failed

I am having trouble generating the entitlement .zip file for CSP-C 2.7. I keep getting the same error message "Entitlement file generation failed. Please try again. If the issue persists, find help in the community." I have tried numerous combin...

Resolved! Assign External Role to User Error

DA for Party ID 6723978 cannot assign External Role Access to my CCO ID. "The entered ID neither matches any active Cisco User ID nor matches any User outside of your Party hierarchy or user has status revalidate" Can PM the screenshot.

Resolved! SNTC showing false hardware EoL Alerts

Currently getting invalid alerts for EoL for "WS-X4K-CLOCK-E=" when our equipment is "WS-X4K-CLOCK-E" (screenshots attached)

Resolved! Collector 2.7

I am able to add SNMP devices like switches, firewall, wireless....etc. But are things like UCS servers, Call Manager or others added the same way? I am not seeing anything directly showing me how to add all my other Cisco stuff beyond switch/route...

IOS upgrade on Cisco switch

Hi, I have qeustion regarding support license. Can we upgrade within a SMARTNet contract software release to other train from example 15.0S to 15.2E ? Br,

Resolved! Upload to portal from CSPC has been in progress for 6 days

My second time uploading to the portal was 6/21 and the upload shows that it is still in progress. Is there a way to rectify this or at least cancel the job? Currently using collector version 2.7. Collection ID1523493330916Processing End Time/Dat...

Resolved! Issue in SNTC Portal "Entitlement file generation failed. Please try again. If the issue persists, find help in the community."

Hi dear Cisco Team,I've tried for five times the same process using different browsers on different machines. this issue persists, i didn´t found a clear information about the issue.This issue appeared when i want download the certificate to active t...

2.7 Upgrade Upload Failure

After loading 2.7 I am no longer seeing uploads in the portal. The logs have the below text. I have already regisitered the collector. I manually put our NTP server into the CLI and forced a timesync. Failed to upload /opt/cisco/ss/adminshell/app...

Resolved! Processing the file on the portal for more than 30 hours.

Hi, The file being processed contains only 55 hosts. I need help, I believe something is wrong. CCO ID: usb*** Thanks, Marcelo

CSPC 2.7 Missing Captcha Image

Does anyone know how to log into the CSPC 2.7 GUI when the captcha image doesn't display? I have tried IE10,11,Edge,Firefox and chrome and all i get is an image placeholder instead of the captcha image. Without this image i can't log in <sigh> Also, ...

Resolved! Contract Status on Reports

Hi, Can someone please tell me what 'Others' and 'Unknown' mean in the Contract Status column on a custom inventory report? Thank you

Resolved! Upload processing stuck for 6 days

Hi, I have a number of upload jobs queued up, but processing is stuck on one of the jobs. Can someone please take a look and delete any outstanding jobs, so that I can upload my latest collection. My CCO id is rich***, Thanks.

Resolved! Changing CCO ID

Hello,I have a silly CCO username that needs to be changed. Is the web-help@cisco.com the email address I should file a request to? Thanks!

Can not see the inventory in the portal

I was perform the upload process of a client, to date I can not see the inventory in the portal. The process is completed successfully.I look forward to your prompt reply. Collector ID appliance is CSP000*** Regards

Resolved! Can register for SNTC

Trying to add one of my contract numbers and serial number and it says: "This contract is not active and not associated with your Cisco account profile. Please identify a valid contract and use the Cisco Account Profile Manager to associate your acco...

Smart Net Total Care Portal and Collector Discussions

Forum Posts

Resolved! CSP-C entitlement file generation failed

Resolved! Assign External Role to User Error

Resolved! SNTC showing false hardware EoL Alerts

Resolved! Collector 2.7

IOS upgrade on Cisco switch

Resolved! Upload to portal from CSPC has been in progress for 6 days

Resolved! Issue in SNTC Portal "Entitlement file generation failed. Please try again. If the issue persists, find help in the community."

2.7 Upgrade Upload Failure

Resolved! Processing the file on the portal for more than 30 hours.

CSPC 2.7 Missing Captcha Image

Resolved! Contract Status on Reports

Resolved! Upload processing stuck for 6 days

Resolved! Changing CCO ID

Can not see the inventory in the portal

Resolved! Can register for SNTC

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