I have recently set up a new CSP Collector 2.7, added devices, and collected and uploaded data. However, the data is not showing in the SNTC Portal.
Forum Posts
Hello SNTC team, I've got a client who has multiple partners working with him. He offered a LOA to us so we could see all the contracts and extract reports from all his installed base. Today I had a webex session with the client's DA but when we went...
This refers to a new CSPC 2.7 build. Can I ask for a definitive statement of how the CLI accounts are setup specifically in respect of login failures and account locking, as neither is covered within the ‘Quick Start’ or ‘CSPC User’ guides. I hav...
Hi -- Customer has tried to upload CSV file multiple times and does not get any error but no data is showing in the portal after multiple tries and multiple days. Screenshot attached
Hi, Since the upgrade, I have this stuck in my portal: re-played_20171108T015317886+0000_9999002005695_CSP0009029433_CSPC Been there since Nov 8th. Can someone please take a look and either delete it, or fix it please? Cheers, Rick
Hi there, As recommended, I'm starting a new discussion regarding SNTC portal and all inventory/contract data disappearing. Yesterday 11/29 a colleage checked and there was no data for our customers, as of today, portal remains without any. Thank...
Resolved! All my SNTC Portal data is gone
I was working in the portal yesterday but when I log in today everything is gone. The Customer section shows ALL_customer (0) instead of my company name but under the Application settings General tab it does list my company name correctly.
Hi. I created inventory y importing data from CSV , new inventory is visbile in side bar but when I clicking on that nothing is happening. dont know how to view in my inventory. Also Action tab is missing BR Rajes
Resolved! Customer Admin Access issue
Hi Team - I walked a customer through CSAM to grant internal company users access. A couple of the CCOID's had errors pop up. I had the end users verify their email and company association is correct. Is there a better place to go to troubleshoot thi...
Resolved! Software update section not working
Hello, Any of the three options within 'Software Updates' returns: 'Unable to get data from server for report: settings'. It did initially take my CCO details okay but now I get this even when trying to go in to the Settings page. Running versi...
Getting the following error when trying to upgrade CSPC from either the GUI or console: "Server is down" From the console I run the # check update command From the GUI I double-click on the Software Updates under the Software Updates tab Under Se...
So I am the admin for our company and yesterday I setup on the SNTC portal and was able to work with some imported devices and have full functionality. Today I login and it seems my access has gotten munged somehow. I get the "You are not entitle...
Resolved! Successful upload but none processing
I've uploaded a .csv file multiple times into SNTC and received successful messages (including the correct number of devices), but the portal still looks to be completely unpopulated.
Hello, I'm trying to get a new user access to total care. When she requests the access, it sends the request to a DA that is no longer here. I've deleted that person from the system (as far as I can tell), but this keeps happening.
Hello all I am trying to find out how well the portal works for a global client when they dont yet have SNMP enabled on their devices. So all we look to provide until the network is enabled is contract management for install base and other informatio...
