Smart Net Total Care Portal and Collector Discussions

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! CSP-C entitlement file generation failed

I am having trouble generating the entitlement .zip file for CSP-C 2.7.  I keep getting the same error message "Entitlement file generation failed.  Please try again.  If the issue persists, find help in the community."   I have tried numerous combin...

by Not applicable
  • 7 replies
  • 0 Helpful votes

Resolved! Assign External Role to User Error

DA for Party ID 6723978 cannot assign External Role Access to my CCO ID. "The entered ID neither matches any active Cisco User ID nor matches any User outside of your Party hierarchy or user has status revalidate" Can PM the screenshot.

Resolved! Upload to portal from CSPC has been in progress for 6 days

My second time uploading to the portal was 6/21 and the upload shows that it is still in progress. Is there a way to rectify this or at least cancel the job? Currently using collector version 2.7.     Collection ID1523493330916Processing End Time/Dat...

BDDavis by Beginner
  • 4 replies
  • 0 Helpful votes

Resolved! Issue in SNTC Portal "Entitlement file generation failed. Please try again. If the issue persists, find help in the community."

Hi dear Cisco Team,I've tried for five times the same process using different browsers on different machines. this issue persists, i didn´t found a clear information about the issue.This issue appeared when i want download the certificate to active t...

Resolved! Upload processing stuck for 6 days

Hi,   I have a number of upload jobs queued up, but processing is stuck on one of the jobs.   Can someone please take a look and delete any outstanding jobs, so that I can upload my latest collection.   My CCO id is rich***,   Thanks.

richwood by Beginner
  • 10 replies
  • 0 Helpful votes