Hi there,
I have another customer with informations that are missing, there is only hostname, IP and Product Family filled:
There is no serial number, product ID, product name... And we need those informations to get our job done right.
We need some help, please!
Regards
You have a "case" or a post ??? in any case this is caused typically for devices being discovered but not COLLECTED. please do the following :
Thank you for the data, The correct flow is --> DISCOVERY -> COLLECTION --> UPLOAD
If you do have an upload profile please unscheduled it.
Please schedule the Collection profile and ensure that the upload to REMOTE server is set as below and then run it . once it is run properly wait it to be processed and then review the portal itself and lets know if the problem persists
The Collection profile already does have an upload set to backed server as soon as it finish and an upload profile is redundant and sometimes counter productive you have discovered devices but not collected them.
Yes, I have a post, sorry for use the wrong word.
I always used the correct flow:
- Discovery
- Collection and check in the "Managed Devices" if the devices are reachable or not
- When all the devices are being collected correctly, we schudule the collection profile and then the upload is made automatically, as the image below:
About this issue, I saw on "Inventory Collection Delta" report that, on old collections, the device was collected with serial number but now it doesn't have serial number anymore.
Regards
