Re: Java error when logging into the CLI via user admin? - error attached

systemamfry · ‎05-22-2018

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2018.05.17 13:55:47 =~=~=~=~=~=~=~=~=~=~=~=

login as: admin

****************************************************************************************************

----------------------------------------------------------------------------------------------------

CSP Collector

Please use below url to access CSP Collector appliance GUI

IPv4 URL : https://xxx.xxx.xxx.xxx

----------------------------------------------------------------------------------------------------

****************************************************************************************************

Using keyboard-interactive authentication.

Password:

Last login: Thu May 17 14:06:14 2018 from xxx.xxx.xxx.xxx

#########################################################################

# This system is hardened and for the use of authorized users only. #

# Individuals using this computer system without authority, or in #

# excess of their authority, are subject to having all of their #

# activities on this system monitored and recorded by system #

# personnel. #

# #

# In the course of monitoring individuals improperly using this #

# system, or in the course of system maintenance, the activities #

# of authorized users may also be monitored. #

# #

# Anyone using this system expressly consents to such monitoring #

# and is advised that if such monitoring reveals possible #

# evidence of criminal activity, system personnel may provide the #

# evidence of such monitoring to law enforcement officials. #

#########################################################################

Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/log4j/Logger

at com.cisco.ca.ss.lcm.adminshell.client.ShellClient.<clinit>(ShellClient.java:20)

Caused by: java.lang.ClassNotFoundException: org.apache.log4j.Logger

at java.net.URLClassLoader.findClass(URLClassLoader.java:381)

at java.lang.ClassLoader.loadClass(ClassLoader.java:424)

at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:349)

at java.lang.ClassLoader.loadClass(ClassLoader.java:357)

... 1 more

Justin Sprake · ‎05-22-2018

Hello,

Could you confirm whether or not you have access to the 'collectorlogin' and 'root' accounts via CLI? It may be necessary to validate the installation of the last patch applied to the CSPC. Once you are logged in a 'collectorlogin', run the 'su' command to change to root.

If you can, please confirm the output from the below commands:

ls -larths /opt/LCM/tmp

tail /opt/LCM/logs/apply

systemamfry · ‎05-22-2018

I can no longer login via CLI as root or collectorlogin.

The previously attached error is from attempting to login to the CLI as user admin.

I can login to the GUI fine. It shoes apply in progress. version 2.7.4.1

Justin Sprake · ‎05-22-2018

Unfortunately, without access to the collectorlogin or root accounts troubleshooting this issue will be severely limited.

Can you restart the appliance and confirm whether the 'apply in progress' status is resolved?

systemamfry · ‎05-22-2018

No status change after restart...

Justin Sprake · ‎05-23-2018

Unfortunately, until CLI access is restored to Collectorlogin and Root, there will not be a method to evaluate the integrity of the patch files or the installation.

If the WebUI status does not provide an option to re-apply the patch either, the only viable solution here would be to redeploy the OVA.

mikeyconway · ‎08-15-2018

Hi,

I am recieving the same error however I do have access to to the collectorlogin and root the password.

How can i resolve this issue ?

Mikey

Cheri Fairbrother · ‎08-15-2018

Hi Mikey,

Thank you for reaching out for assistance. For visibility for our experts and for tracking purposes, please start a new discussion.

Cheers,
Cheri