New registered SNTC Portal and CSCP do not integrated

[lfigueredo]

Hello team.

This customer cannot use SNTC portal because it is in state how to not be registered yet:

In the SCPC is all right but not happens to SNTC Portal

And this occurs a many days ago

Can you help me?

Thank you!

[Lynden Price]

Are you using a Upload Profile to upload? The 2.6 collector is pre-configured to use the Collection Profile to upload, so the upload profile should not be necessary. Check Reports > Inventory Jobs and see if the last inventory ran successfully.

Thanks,

Lynden

[lfigueredo]

Hi Lynden Price.

I see no problem in Inventory Jobs, as you can see in last print

[Lynden Price]

If you expand all of those inventory jobs, do they all say "Completed" and "Success"? If any of them are still running then there could be a hung job.

Also, in the collection profile, on the third tab, could you check that the two boxes at the bottom are checked:

Thanks,

Lynden

[lfigueredo]

Hi Lynden.

Thank you for help.

In inventory Job do they say "Completed" and "Success".

In collection profile the checkbox is all right too.

I have no idea what can be.

[Lynden Price]

The collection profile should be named:

What was the name of the OVA you deployed?

The latest SNTC OVA (2.6.1) is located here:

https://software.cisco.com/download/release.html?mdfid=283107976&softwareid=284971103&release=SNTC%203.x&relind=AVAILABLE&rellifecycle=&reltype=latest

with hash: 

38c2e7b9ea1bb6ac781d5100ab33cbd1

Thanks,

Lynden

[lfigueredo]

Hi Lynden

The OVA deployed is the correct.

The name was changed and already run yesterday this job again but not changed the portal yet.

[Lynden Price]

The collection profile you have is not the correct one. Could you run a "show version" from the adminshell?

[lfigueredo]

[Lynden Price · Accepted solution]

That is not the correct OVA.

The latest SNTC OVA (2.6.1) is located here:

https://software.cisco.com/download/release.html?mdfid=283107976&softwareid=284971103&release=SNTC%203.x&relind=AVAILABLE&rellifecycle=&reltype=latest

with hash: 

38c2e7b9ea1bb6ac781d5100ab33cbd1

Thanks,

Lynden

[lfigueredo]

Thank you Lynden

Now we have install the correct OVA

And running the job righ now.

How many time until the SNTC Portal update?

Thank you for support

[lfigueredo]

Lynden,

Season’s Greetings!

Thank you for support. Now the customer have access to inventory.