11-01-2019 07:09 AM
Hello,
We already register our client in the SNTC portal and when we are trying to access the CSAM portal with the client´s credentials, we are not able to do so. Find attached picture with the error message.
Could you pease provide support.
11-01-2019 08:27 AM
To access CSAM tool one needs to have a DA role.
How did you register for SNTC Portal access?
If you followed SNTC Self registration end to end, DA role would be assigned to the user.
If you worked with existing DA to get SNTC access, then you can work with the existing DA to get DA role as well.
11-04-2019 08:00 AM
11-12-2019 07:37 AM
The resolution was provided via Private Message. The DA needs to log into CSAM Portal and nominate any additional DAs and assign SNTC roles.
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