Hey everyone,I have a customer that is associated with another Portal that they are no longer a member of their company for. To further exacerbate the issue, the company they wish to be the Delegated Administrator for has had a Smartnet Portal stood ...
Hi,We have a Cisco ASR 1001-X Router that is not correctly reporting in the Smart Net portal correctly. I see the message "FAILED: SNAS validated data not available" under the "Not Recognized" section. Our collector information does show all of the R...
I have a collection upload that was received 4.5 hours ago but processing still hasn't started. Usually my uploads are processed within minutes as they are not that large. This is my 2nd attempt today as the first one had the same issue after almost ...
Good afternoon, I have a customer that appears we have several hundred duplicated devices after deploying collector. The customer believes the new collection is not displaying the serial numbers because the serial number already exists from a p...
Hello, I am trying to use the File Import feature in the SNTC Cisco Portal, however it appears to be getting stuck. No error is appearing, but the progress indicator on the file import page is getting stuck at the start. It normally takes only a few...
Hey everyone,I have a customer that was wondering the usage of SSH and scanning via the Discovery Process. They say that the SSH is used and scans out to the environment and picks up the CLI info; I would argue that is not the case, and that SSH is u...
Hello, I am attempting to run the consolidated bug report in our smartnet portal. Each time it is run it shows as a failure in our scheduled reports tab. Not sure if this is affecting others, but I wanted to bring it to your attention.
When I try to upload mac addresses to the SmartNet portal, it errors out saying that I have the format wrong. I've tried a few different ways that MAC addresses are commonly expressed but I keep getting the same error. Could anyone in the community...
My team was granted CBR Admin and API dev access to 2 customers on Monday morning, but we still are unable to access their portal. Is the process just taking longer than normal?
I'm not finding option in administrative settings to select comprehensive view. I need to view config of a device that was removed from inventory. The device was taken off line due to failure and replacement is here, but I don't have the configurat...
Hey everyone, I have a customer with the following issue below. They are trying to change the Collector appliance's IP Address via the command line. Would someone provide guidance as to what or how to resolve this particular occurrence or how to best...
Hello Team, I need your help with this issue because the Consolidated Bug Report in SNTC I can't download. Thanks!
Hi, We are a partner trying to setup access to our own SNTC covered equipment. I am a company administrator in the CSAM tool, and have requested access to the SNTC portal (where the correct DA showed up). I got the request emails and so on, so the co...
Hello, The client has already approved my access in the CSAM portal as external role administrator but when I enter in the services.cisco.com I am not able to see my client, also I didn't receive any confirmation email to access my SNTC Portal. My ac...
Hello, If the CSPC password is lost (and it wasn't the default one), how can it be reset? Thank you.
.jpg "VIP Community Legend"){kind=icon}
