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Portal wrongly reports that I do not have access to Inventory > All Equipment

D Kendz
Level 1
Level 1

I have a small test inventory of three devices which I am able to access and view all information and reports except, that is, when I click on the menu item labled "All Equipment"  I receive an error that says to contact support, but if one does not have a service contract, then contacting support will reap no benefit.  I am resigned to post my issue here instead with the attached screenshot of the error message.  Please help

2 Replies 2

npicard
Cisco Employee
Cisco Employee

Hello D Kendtz,

This is likely a browser caching issue. I have seen it occur primarily in Chrome. Please clear your cache and re-launch your browser. If you still get the error please update this post and we will investigate further.

Thanks!

I did not clear my browser cache, and I do not use Chrome at all.  However when I checked this morning it did pull up without error.  I believe this may be related to the processing time for each upload.