Problem Registering in The SNTC Portal

[rharrison]

Cisco Team,

I have a customer who I tried walking through the registration piece of the SNTC portal and got stuck when entering a valid contract and associated serial number. We tried multiple Active Smartnet contracts/serial numbers and I made sure the customer's CCO ID was associated to those contracts and still would not let us continue. What should my next steps be to resolve this?

[Suchita Shewale]

Could you please send me CCO ID that tried registration and contract# & serial number that was used?

Send the details via private message or to the alias sntc-support-community@cisco.com

[rharrison]

Customer was able to register using another contract/serial. Thank you for your help

[Suchita Shewale]

Hello Ryan,

Thank you for the update! Glad to know that registration went through.

Regards,

Suchita

[Suchita Shewale]

Hello Ryan,

Thank you for sharing the requested details.

The serial number coverage on the given Contract# is terminated.

It looks like the Contract# does not have any other device with active coverage.

Can you look for any other smart entitled contract that has this serial number covered?

Alternatively, customer can try any other combination of smart entitled contract and serial number of device covered actively under that contract.

Also note that when choosing a serial number of a device, we suggest you find a device installed at the location that best represents the customer company.

Regards,

Suchita