Problem when adding external CCO

[Contratos Teltec]

I'm trying to add my company's CCO to view my customer's SNTC portal. But when I try it's not possible to select the checkbox.

As if my company does not have contract with the client, but there is a contract and it is shown on the portal as "Patner branded contracts"

Prints are attached.

[Kevin Kelly]

I have confirmed the data and agree that the checkboxes should be enabled.  I am working with IT to investigate further to determine and resolve the problem.  Stay tuned...

[Kevin Kelly]

The SNTC eligibility for assigning CBR access to a partner user, requires the existence of a CBR (Cisco Branded Resale) contract, sold by the partner to the customer.  That is why the checkbox is disabled. 

A Partner-branded contract enables the partner to perform inventory collections under the PSS (Partner Support Services) program.

[Contratos Teltec]

We have a contract with the customer. It would be a PSUP contract, however in the SNTC portal it is shown "PARTNER BRANCED CONTRACTS" to the customer in the equipment that is in this contract.