Smart Net Total Care Portal File Import Error

[ciscotble]

I am getting the following error when I try to import a ZIP file into the SNTC portal.

[Unable to perform the operation = File Import failed. Data is not valid for the Customer.]

Is anyone else facing the same error?

[amankha]

Hi Ciscotble,

I am the incharge of this issue and I will be assisting you shortly on this issue. Please provide the following details in PM (private message) to proceed further on this issue:
Company name
Customer name
Customer’s CCO ID
Customer’s email address
Contract Number

Thanks and regards,
Aman Khan