SNTC Portal Login Issue

[jonathanmcglade]

Hi,

I've tried to register for the SNTC portal, but I just get the following:

I've tried in multiple browsers, without any success.

How do I troubleshoot this further as I'm looking access to generate a new certificate for a Collector Appliance.

Thanks,
Joni.

[maareval]

Hello Sir.
Thanks for contacting Cisco. regarding your SNTC login error. could you confirm the browsers used? I asked you because at this moment we have an issue with Chromium-based browsers, for example, Chrome or Edge, and the internal team is already aware of it. and actually, a bug has been created CSCwh61855. please go to that link to get more details about it and subscribe to receive Bug updates //https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh61855.

For now, the recommendation is to use a different browser that is not based on Chromium. for example, Firefox ( in Private Mode), cleaning cookies and caches, and trying to access again.

We are encouraged to give you the best approach and support because you are very important to us.

Kindly regards,

[jonathanmcglade]

Thanks for this. It was Edge & Chrome, but I've just tried with Firefox and got the same issue.

Thanks.

[maareval]

Please in a private message, share with me the SNTC portal name, Inventory name, and CCOID used to log in

[maareval · Accepted solution]

User/account impacted by :
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh03453
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh61855.
WA applied. | closing postThanks for contacting Cisco.!