We have installed a Cisco Collector in a Customer, did the Discovery, Collection and Upload tasks. In the SNTC Portal, we can see all devices, but it does't shows the serial number, the contract number and contract validity (from / to).
In the collector, the upload process is showed as successful.
We also have tried to upload the file manually. The manual process is stuck in the "uploading" status since last week.
Also, we only can get access to the portal with the customer account. They have added two CCOIDs from my company to have access to your contracts, delegated access/roles, but we still can't access the portal with our CCO.
Could you help us, specially with the problem of the portal does't showing the contract data?
Hello, we are also seeing no serial numbers displayed on the online reports in the portal, or offline reports sent to the My Reports tab. Has this been identified as a broad issue impacting all customers, or is it account specific?