SNTC portal not showing service level coverage accurately

[DougHudson2922]

I have a customer that the SNTC portal is showing devices as uncovered when they do indeed have active SMARTnet support. I have confirmed in CCW-R that all of the S/N for ASA firewalls and ASR routers have active SNTP SMARTnet. I am working with my customer for an upcoming renewal in Jan 2020. 

I can send screen shots in a private message.

Thanks in advance for your help!

Doug Hudson 

[Suchita Shewale]

Hey Doug, Can you private message me customer and inventory name along with some sample serial number that have this issue?

[Suchita Shewale]

This issue is now resolved as confirmed via private message.