Smart Net Total Care Portal and Collector Discussions

Hello, im having issue to upload data to SNTC via API. The behavior is somehow unpredictable.  Yesterday when i tested the process it worked fine - API completed data upload, i could see record on SNTC portal under "Upload processing" section. Once c...

Hi, My customer has approved CBR Admin for me but when he has tried to give LOA Access at the SmartNet Portal doesn't show my user at Admin Dashboard. What I need to do?

We are unable to upload to portal due to internal server error. We have the correct certificate registration on the CSP collector but in the portal, under All Collectors, I see two registrations (one not valid). I am unable to delete the registration...

Have a customer where I just associated his ID with our contract this morning and about an hour later he tried the portal registration using that contract info and it received an error that he wasn't associated.  Do I need to give it more time to pro...

Hi, community. I'm trying to configure a TACACS+ serer on my CSP collector and I'm unable to configure this server from Delegate Admin user. The CSP shows me a "authorization failed" message. I need someone to help me with this case. Thank you so muc...

Hi team!I need your help due to Last week on Thursday my customer gave me CBR Admin privilege to see its information but today I was checking and I can see the customer but the Inventory does not appear, looks like the image that I attachThe inventor...

The Delegated Administrator for my customer has left the company and is unable to provide approval for API access. I can supply the company name and CCO/ID through private message.

Hi Everyone,   I have a question regarding Collectors ability to track physical movements of devices within a customer network.   As host names are visible in collector, can we track which chassis modules are in and if they move to a different chassi...

Dear Expert,Kindly i want to order smartnet for CP ( CON-SNT-CP7821K9 )i want to know if its important to order ( CON-ECMU-UCMUWLST ) with the CON-SNT-CP7821K9My CUCM version is 11.5Please Help, best regards.

Hello, We had some initial trouble getting access to the SNTC portal and after getting help from this site, the portal was working for a week or so. Now when we try to access the site, we get the original "You do not currently have access to Smart Se...

Hello,When we are adding the partner as an external administrator in CSAM, it appears the address of the partner is showing wrong. When we add the partner in the CSAM it is showing the address client address instead of the partner address.Could you p...

Hi, Not able to add partner user to csam roles, the csam roles are disabled. Partner user is my company (that sold contract to customer) and contract was added sucessfully to customer´s user. Pls, could you check what is the problem? Thanks in advanc...

Hi! I need your help to know the CLI command to disable/enable the DHCP option from the CSPC due to I need to change the static address to a dinamic IP address from DHCP. Thanks for your help. Regards.