09-23-2019 12:12 PM
The customer has tried running collection for several weeks and the Cisco Services Connection is not populating for them. Discovery and Collection seem to be successful and there are active nodes in the inventory. We tried creating an upload profile and running a manual upload, which was successful. Collector has been restarted and no jobs seem to be hanging. We did advise that they whitelist the Cisco backend IPs but since the upload was successful we do not believe that is the issue. Can someone please advise?
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09-23-2019 02:33 PM - edited 09-23-2019 06:54 PM
Thank you for the partial information provided, with the certificate I was able to verify a bit. There is no evidence the the upload is failing then as you mentioned ( successfull on collection, successful on upload profile) This is the first upload on this account and because it will create all tables and data for the first time it may take 48 hours to show on portal.
In any case we received both uploads ( the one from collection profile and the one from upload profile ) please unscheduled the upload profile if you have scheduled it. Unfortunately because it was uploaded twice likely one of them will be bypassed. the other one will be active. Please check tomorrow to and review to see if you see the data there.. at least the in progress status on ---> administration---> upload processing will be there.
09-23-2019 12:52 PM - edited 09-23-2019 01:03 PM
Please send me in private message the certificate id of this collector
you can find the collector ID on the following screen
additionally please send me a screenshot of the collection profile In private as well
09-23-2019 02:33 PM - edited 09-23-2019 06:54 PM
Thank you for the partial information provided, with the certificate I was able to verify a bit. There is no evidence the the upload is failing then as you mentioned ( successfull on collection, successful on upload profile) This is the first upload on this account and because it will create all tables and data for the first time it may take 48 hours to show on portal.
In any case we received both uploads ( the one from collection profile and the one from upload profile ) please unscheduled the upload profile if you have scheduled it. Unfortunately because it was uploaded twice likely one of them will be bypassed. the other one will be active. Please check tomorrow to and review to see if you see the data there.. at least the in progress status on ---> administration---> upload processing will be there.
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