Successful upload but none processing

[Dave Lewis]

Hello,

Could someone please check my uploads as I've had a couple of collector jobs report successful now but my inventory is still empty and there are no entries under 'upload processing'.

Thanks

Dave

[Jarrett Pomeroy]

Hello Dave,
I was unable to see any logs from your CSPC showing an upload attempt has been completed. This may mean that the CSPC does not currently have access to communicate using SSL (Port 443) to our backend destination for uploads ( 72.163.7.113 concsoweb-prd.cisco.com ) or the Collection Job/Upload Job has not been completed. By default, our SNTC Collection profile will attempt to upload once it's complete. Can you please try to run an Upload Job and capture a screenshot once it's completed?
Thank you,
Jarrett

[Dave Lewis]

Hi Jarrett,

Thanks for the reply. Please see attached screenshot. My firewall logs are showing nothing blocked now.

Thanks,

Dave

Kind regards,

Dave

[Jarrett Pomeroy]

Hello Dave,

Would you be able to send me a private message with your CSPC ID?

Thank you,

Jarrett

[Jarrett Pomeroy · Accepted solution]

Hello Dave,
I can see that we received an upload attempt using an older method called Transport Gateway.  Would you please be able to check and see if the CSPC is set up to export date using "Connectivity" as it's export option?  You can view these settings by going to Settings -> Application Settings -> Export Settings.

Thank you,

Jarrett

[Dave Lewis]

Hi,

Yes I did try changing to Transport Gateway last week but it was changed back and the last 3 or 4 uploads have been via Connectivity.

Attached is my latest nohup.out

Thanks,

Dave

[George D]

I'm having the same problem. 

I just installed 2.7, had to rebuild it. used the same entitlement. 

CSPC shows successful upload. I don't see any uploads in the portal under Admin-> Uploads dashboard

Nothing in the portal under upload processing either.

Just upgraded to 2.7.2.5 still no luck.

[Dave Lewis]

I doubt it's related but I also noticed the collector isn't taking my CCO credentials under the 'Software Updates->Update Center' settings page - says 'Authentication failed. Your CCO ID/Password is incorrect' even though I know they're 100% correct.

Dave

[Cheri Fairbrother]

Hi Dave,

I understand your question has been resolved.  Please let us know if you need anything further on this.

Cheers,

Cheri

[Dave Lewis]

Hi,

Yes the problem was resolved by re-installing the ISO and generating another entitlement. Thanks to Jarrett for his help on this.

Dave