After the 4.0 portal version update I have had issues uploading my CSV inventory file. Once the upload does complete none of the other information populates properly. All portal fields report NO DATA.
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Using an IP for the SMTP Server address works, but using a hostname doesn't appear to. I believe DNS is working but can't seem to confirm. Suggestions?
I am seeing this issue in the new 2.7.2 version. We have several credential profiles, some SNMPv3, some SNMPv2, about 5 in total. All my devices were discovered in a previous version, and every week when the discovery ran no issues. Not sure un...
Hi Cisco IT On January 5th I patched to 2.7.3 and now the portal uploads fail. below is log message. Screen shot is attached Upload CLEANING_UP: RUNNING Upload CLEANING_UP: SUCCESSFUL; Other Details: CSP0009019048: The tail-end gateway is...
Good afternoon; I'm trying to upload the data in the collector to portal but unsuccessful. When I click upload, the task "Upload to back end"failed. The others three tasks completed successfully . What do I do in this case?
Getting an error on accessing SNTC " You do not currently have access to Cisco Services Connection. You must be entitled to at least one Smart Services contract to request access" I'm getting a SNTC screen within couple of seconds getting this abov...
Resolved! Data upload failed CSCP 2.7
After Job collect data I received status failed, unable to send the profile results to the Cisco Backened, Reason, Data upload failed. I have connection to publics ip´s 72.163.7.113, 72.163.4.161, 72.163.7.60 and 173.37.144.208 and 443 port is availa...
Resolved! Need to change company's DA
Hi SNTC team, My doubt is quite simple this time. I need to reassign another co-worker as company's DA since I'm leaving the job. How can I do that? Thanks!
I need to upgrade our CSPC from v2.4 to v2.7.3. When I run the 'check update' command I get the following error: An internal error occurred while executing the request. Please try again later. I am able to validate my credentials during the 'conf...
What is the current policy in CISCO TAC as it relates to coverage of Modules in a chassis-6509. If a module goes bad does Smart Net/EMS on the chassis automatically cover the module?
Resolved! How to download local backup ?
Dear all. I try to backup my SNTC Server. I had some trouble to do backup with FTP or SFTP. I always got error message that file upload did not work. After this I try a "Local backup". Now the question is how I can download local backup from SNTC...
Using the Solarwinds NCM connector, it shows "Processing with Cisco". However, in the portal, I show nothing in the upload processing section of SNTC portal. I've retried this several times with no luck.
Dear SNTC Support team, As a partner for a specific customer we need to have access to a SNTC portal of this customer, showing the collector information and collected devices as well. Could you help me in grant this access? The customer already hav...
Hello I received email that he upload was processed successful but it does not show on the portal, in-fact the the latest on the portal in Nov 27/28, 2017. I did noticed that in the email the Entitled Company Name is blank, not sure if that's pa...
Resolved! SmartNet renew lapsed time issue
Hi All, We had a Cisco switch covered by smartnet is expired in 2017June. and did not renew it that time. Can we renew it now starting from 2018 Jan, or must cover the lapsed time ? Cannot find any document related to this. thank you !
