SW version missing from Smart Net Total care inventory

[mediaworksnz]

Hello our collector seems to be working and uploading the inventory, I am running version 2.8.1.

I can see the device names, IP address, Product family, type and IOS fields. However I am completely missing Serial numbers and SW version fields i.e they are all empty.

Do you know why this might be ?

Thank you.

[jofrumki]

Hello,

After reviewing your upload file from the CSPC it appears you have not run a collection on your managed devices but rather run an upload using only the discovered information. From the CSPC GUI please click the Collect button and select the default SNTC profile, this will run the upload as well when the collection has been completed.

On a separate note, please unschedule the Upload Profile from running every hour as this is suppressing your uploads from being processed by the portal. We recommend running a collection/upload once per week.

Thank you

[mediaworksnz]

Hello, I already had configured a scheduled collection to run weekly.

Do you still think 'Collection' is the problem ?

See attached screenshots of how my system has always been configured.

[mediaworksnz]

Is there any telephone support for this product available ?

It simply does not work well for us at all.

[Derivco12]

Hi There, has this issue been resolved, I am stuck on a similar situation?