Hey everyone,Just a quick technical question involving the Collector. So a customer of mine ran a Discovery job and the Discovery had populated the same router twice in the Live Nodes tab. Same IP, same everything. My question is twofold in regards t...
Forum Posts
Hi all, SNTC using a CSPC ver 2.8.2 collector. When I run reports it still shows decommissioned devices. What I've tried:Un-manage devices in CSPCDelete unreachable devices CSPCWaited 24hrs after latest upload Other things I have read is that I nee...
I am the DA for my company and recently when I attempt to log into CSAM It is asking me to review the legal agreement. When clicking on the link it brings me back to the same page. IF I get the legal agreement to appear I am unable to accept. I ha...
Resolved! Self-registration portal status?
I see on the SNTC status page that the self-registration portal is in "major outage" status since 4/20. Is this still the case? We have a couple of customers onboarding very soon.
We ask a future customer to delegate the view to us on their Smartnet portal, but the client informed us that during the process he can not tick the CBR User option, I believe that it is because we have not yet made any kind of sale to that client , ...
Resolved! Change DA for SNTC
I have registered a wrong CCOID as Delegated Administrator for my company in Smart Net Total Care portal. Since it was a mistake, I would like to remove it and register the proper one. Despite reviewing different posts about this topic, I cannot see ...
java.net.ConnectException: Connection refused (Connection refused) at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350) at java.net.AbstractPl...
Hello all, Find attached print screen, we have completed a successful upload and when we enter in the sntc portal, it is not appearing in the upload processing. Could you please help us.
Hello everyone,As the title says - I am having an issue where the customer's former DA has exited the company and now there is no longer a DA within the environment. I would appreciate the assistance to this matter! Thank you very much!
Hello everyone,I have a customer that is having issues granting internal access to a user within their own company. The DA is attempting to grant their user internal access to the SNTC Portal, but cannot do so despite the user being associated in all...
Good Morning, Is it me or does Cisco not make the SNTC login page easy to find. On another note after finding the login page there is a quick blink of an SNTC portal and then it goes to articles saying how to register and use SNTC even though I have...
My CSPC data is not getting uploaded in to SNTC though we have registered the entitlement certificate. Considering the server hostname and the CSPC name shouls be same we generated a new registration certification however that is not getting uploade...
Resolved! Collecting WLC and AP
Hi there, My customer's Access Point are here in Brazil, the Wireless Controller that manage the devices are in England. The collector reachs the WLC but doesn't bring the AP. What problem could that be? Discovery timeout? The Access Point needs a SN...
Hello, We have Cisco UCS 6248UP 48 port fabric interconnects, and SNMP v3 is configured. The collector discovers them, but they aren't getting uploaded to the SNTC Portal. Is there anything special that needs to be configured for the collector to g...
Hello everyone,I have an issue where the customer generates an entitlement, links it to their Collector, and then attempts to perform an upload. The upload is apparently successful, but the Collection itself is very strange in where it doesn't list a...
