Smart Net Total Care Portal and Collector Discussions

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Hey everyone, I have a strange issue where a customer, when trying to access the SNTC Portal, is being given the Cisco SmartAdvisor portal? I'm unsure of what this means, but we cannot access the SNTC Portal on this customer's account despite having ...

IssuesSmartAdvisor.png
Lmarquez by Level 1
  • 765 Views
  • 3 replies
  • 0 Helpful votes

Olá, Estou tentando realizar o upgrade do CSPC, para uma versão atual, venho seguindo um arquivo em pdf chamado CSPC Upgrade Guide, porém nessa etapa não está dando certo, oque poderia ser? ja tentei algumas alternativas, mas sem sucesso. Desde já ag...

Hey everyone,I have a customer that is currently stuck in a loop through getting CSAM Access. He reviews the pending legal agreement, but it loops back to the beginning after signing it etc. Furthermore, the former DA is still recognized as the DA wh...

Smartnet by Level 1
  • 508 Views
  • 1 replies
  • 0 Helpful votes

I am the DA for my company and recently when I attempt to log into CSAM It is asking me to review the legal agreement.  When clicking on the link it brings me back to the same page.  IF I get the legal agreement to appear I am unable to accept.  I ha...

RayClark by Level 1
  • 915 Views
  • 7 replies
  • 0 Helpful votes