Total Care Account Registration problem

[franklin.nascimento]

I did the registration but I continue without access!
Cisco Services Access Management is working! 

But when trying to access the Smart Net Total Care portal (https://tools.cisco.com/smartservices/) he asks to re-register the contract number and the serial number!

In access to CSAM, it is impossible to add a role to access to portal. I made the self registration and my access to portal not avalible

Look the problem:

[sntc]

I'm having the exactly same problem

[Kevin Kelly]

Try again now, you should see the SNTC roles available.

[cisco]

Hello Kevin, 

I'm still having the problem no access to the portal (I get redirected to the registration page) and still can't setup roles to users.

Thanks and best regards

[Kevin Kelly]

Please provide specific error or screenshot to describe what you mean by "still can't setup roles to users".  I can see the SNTC roles available to assign in CSAM.

[cisco]

On the CSAM page, i can't setup roles to users outside of the company. Follows attached the screenshot.

Thank you,

[Kevin Kelly]

The selected user shown in the screenshot appears to be a user within your company, not outside of the company.  And, I see that this user already has the SNTC Customer Admin role assigned.  (You should see this in the "User-Role Assignments > View/Change a User's Role Assignments" screen.)  So, what exactly are you now trying to do?

[cisco]

As a partner, I use this sntc@atelec.... user to have cbr admin access to our customers portals, so I add it as an user outside of the company on the customers CSAM tools. 

Besides that, we're still having problems to access this customer's portal, when I log in, it redirects me to the registration page, but I've already registered the customer user as a Delegate admin. 

Hope this helps

Thank you,

[Kevin Kelly]

If you are the partner, then a Delegated Admin from the customer company would be the one to use CSAM to assign the CBR role to your ID.  The customer has to grant access to the partner; The partner cannot grant themselves access to the customer's data.

For more information, please visit the Partner Resource Library page: https://supportforums.cisco.com/community/11933811/smart-net-total-care-partner-resource-library?view=overview

Specifically, the "Partner Portal Onboarding" and "Customer Portal Onboarding" sections.

[cisco]

I'm using the customer delegate admin user to setup our partner account access as cbr admin.

[Kevin Kelly]

Then please provide the CCOID of the customer Delegated Admin.

[cisco]

Customer CCO ID: jvanderlande

Partner CCO ID: sntc@atelecom.com.br

[Kevin Kelly]

Thank you.  If you try again now, the roles should appear available for assignment.  Apologies for the inconvenience.

[cisco]

No need for apologies Kevin, I'll do the tests and get back here with the resuts.

Thank you for all your help

[franklin.nascimento]

Hi Kevin!.
The portal opens.
But it's not ready yet!

Look attach screen print!

Regards

Franklin