Unable to access Smart Net Total Care after access is provided

[ChrAPrice]

As described in another thread where this issue occurred, I was provisioned access to Smart Net Total Care (on 7/18) and despite that I am unable to access the platform. Could I please receive assistance on this issue?

I can provide any necessary identification/documentation for further assistance upon request.

Thank you,

Chris

[maareval · Accepted solution]

Thank you for contacting Cisco.

To start the initial validation, please share the information below in a private message.

1. CCOID/Email Address who needs the SNTC access:
2. Company Name:
3. CR-Party ID:
4. Company Address:
5. Contract number:
5. Is there any user with working access? ( if so please share his/her CCOID/Email address)

Note:
To discard any Browser issue related to the BUG CSCwh61855, can you try to access using Firefox in private mode.
steps:
a. cleaning cookies and caches
b. Open a private Mozilla session
c. try to access https://services.cisco.com/

[ChrAPrice]

Accessing via a private Mozilla session resolved my access issue, thank you!

[maareval]

Excellent!  I am glad to hear that.

Thanks for contacting Cisco!

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