Unable to access SNTC portal. Please help

[mogammatnaasifwilliams]

I have a CSPC collector that is registered but cannot access the SNTC portal. I keep getting redirected to a page that says I do not have access.

Please assist

[shipand2]

Hi, This post has been acknowledged by us.

Please share the below details in personal message to proceed further:

User CCO ID:

user email id:

Company name:

serial number:

contract number:

Thankyou!

Shivam Pandey

[mogammatnaasifwilliams]

User CCO ID: 

user email id:

Company name: 

serial number: 

contract number:

[shipand2]

Hi mogammatnaasifwilliams,

After reviewing the details it seems you need access to end customer company portal which in this case is INTERNET SOLUTIONS PTY LTD as a  partner (Cisco branded reseller)?

Can you confirm which type of access you need for customers portal admin, user or api develeper?

Regards,
Shivam Pandey

[shipand2]

Hi mogammatnaasifwilliams,

Thank you for the confirmation will get back to you with an update.

Regards,
Shivam Pandey

[shipand2]

Hi mogammatnaasifwilliams,

According the contract number shared 204458150 end customer company name is DIMENSION DATA PTY LTD SOUTH AFRICA and in your cco profile the company name is coming to be DIMENSION DATA MODEMS PTY LTD and you are also not associated with your own company on CSAM that is why we are not able to give you CBR access to partner company.

Regards,

Shivam Pandey

 

[mogammatnaasifwilliams]

Hi,

Then my CCO profile is incorrect 

See attached for PSS details. How do I correct my profile?

[mogammatnaasifwilliams]

How do I see my CCO profile ID?

that may be an old ID as this was an issue before and was recreated.

[mogammatnaasifwilliams]

I am associated with my company as well

[shipand2]

Hi Naasif,

I have mailed you and Faadil all the details via email . can you please review it and let us know if you have any queries?

Regards,

Shivam Pandey

[mogammatnaasifwilliams · Accepted solution]

manual sync resolved the access issue

[shipand2]

Hi Naasif,

After The DA granted the user Customer user role we performed a manual push to give user the access to portal

Thanks and Regards,

Shivam Pandey